Reservations Manager

This large, popular four-star hotel is currently recruiting a Reservations Manager to ensure the smooth and efficient operation of the reservations office, working closely with the wider hotel team.

Key responsibilities :

Ensure all customer reservations / enquiries, phone and email, are dealt with in a timely and accurate manner.

Ensure reservations team are properly trained to the highest of service standards (telephone etiquette, written correspondence, genuine customer care).

Ensure reservations team are fully trained on proper systems usage.

Maximise rooms and other revenue sales through efficient revenue management.

Be aware of and analyse all forthcoming business on a regular basis.

Provide daily, weekly and monthly reporting as required.

Provide ongoing reservations support to wider hotel team, keeping in regular communications with the other departments.

The ideal candidate :

Minimum of two years' experience as Reservations Manager in a large, quality hotel property with solid mix of business : corporate, leisure, C&B.

Degree / diploma in Hospitality or Revenue Management.

Excellent written and verbal communication skills.

Strong systems knowledge (PMS, booking engines, channel managers, MS Office).

Strong customer service ethos and background.

A can-do attitude and the ability to work well in a team.

Excellent organisational skills and the ability to multi-task.

#J-18808-Ljbffr