Customer Experience Administrator

Aviva Life & Pensions Ireland have a fantastic opportunity for a career driven individual to join us in our Customer Experience team as an Administrator for a12 Month Fixed Term Contract. This position is based currently from our Cherrywood office, with an opportunity to benefit from Avivas smart working arrangements which offers a mix of home and office working. While this role is in the greater Dublin area, it would suit those with financial services experience living inWicklow / Kildare / northWexford area also. We have free parking for staff who commute by car or motorcycle or there are public transport links close-by (the LUAS Green Line and 84a bus stop is one minute away). The role will involve working closely with our administration partners and Financial Brokers to deliver a first-class customer service. Duties & Responsibilities Effective management of work queues, ensuring prompt & accurate results. Build positive relationships with key stakeholders internally and externally. Consistently demonstrate task ownership and a solution focused approach. Continually monitor and check all Risk events have been properly recorded. Ensure we meet our obligations under Pensions Act & CPC. Skills & Experience : Broad knowledge of the Life & Pension environment is desirable. Life & Pension qualification an advantage (APA / QFA). Consistently demonstrates our values and behaviours. Understanding of the regulatory & legislative framework governing Life & Pensions. Excellent verbal and written communication skills. Ability to quickly build positive relationships at all levels. Good planning and time management skills. High energy and passion for customer service and delivery Ability to work under pressure and meet deadlines in a fast-paced environment. What will you get for this role? A competitive market leading salary depending on skills, experience, and qualifications. Generous pension (employee contribution matching of up to 14% if you contribute 8%) Annual performance related bonus and pay review. Holiday allowance of 25 days plus bank holidays, and the option to buy / sell up to 5 additional days. Free car parking Generous Health & dental insurance contributions after six months Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme Cycle to Work benefit scheme. TaxSaver Travel Scheme Family friendly parents (matching paternity and maternity leave) and carers leave. Up to 40% discount for some Aviva products plus discounts for Friends and Family Employee Assistance Programme Volunteering days Professional qualification support and transparent career progression plans Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.