Service Manager - Dublin 22

Our client, a global leader in innovative energy and retail solutions, have an exciting opportunity for a Service Manager to join their growing team on a full-time permanent basis at their Dublin HQ office. Location : Baldonnel, Dublin 22 The Company : Our client supports professional customers in the energy transition from service stations and mobility hubs to fleet operators and beyond by offering a one-stop shop for responsible energy solutions and expanded consumer offerings. Role Overview : As Service Manager, you will lead the Service Department, overseeing Call Desk, Technical Support Desk, and Field Service operations. You will be responsible for driving service excellence, customer satisfaction, and commercial growth, while ensuring alignment with the companys global standards and strategic goals. Key Responsibilities : Leadership & Team Development : Manage a team of 5 direct reports : Call Desk Manager, Technical Support Desk Manager, and 3 Regional Field Technician Supervisors. Lead, recruit, train, and develop the Service Team to deliver high performance and exceptional customer service. Promote a culture of continuous improvement, safety, and customer-centricity. Service Strategy & Performance : Develop and implement the service strategy to increase revenue and improve margins. Define, monitor, and report on service KPIs including SLA compliance, customer satisfaction, contract conversion, and operational efficiency. Continuously improve service systems, tools, and workflows to enhance responsiveness and productivity. Customer Engagement & Contract Management : Lead negotiations with key customers on service-related tenders and agreements. Collaborate with the Installation Project Supervisor to ensure all new equipment sales include service contract offerings. Act as a strategic link between the Service and Sales Team to identify upgrade opportunities and new equipment sales leads. Field Service Coordination : Ensure prompt response to customer calls and adherence to service SLAs through effective coordination with Regional Field Technician Supervisors. Monitor field service performance and implement corrective actions where necessary. Working with the Logistics Manager, ensure adequate stock of spare parts in field technician's vans to minimise downtime and improve first-time fix rates. Commercial & Financial Oversight : Assist in preparing accurate and competitive service quotations. Ensure service invoicing is complete, timely, and accurate. Maintain awareness of departmental P&L and contribute to cost control and revenue generation initiatives. Health, Safety & Compliance : Ensure Health & Safety remains the top priority in all service activities, working closely with the HSEQ Manager. Skills & Experience Required : Proven experience in leading and managing service teams, ideally in a B2B technical or energy related environment. Strong commercial acumen with a solid understanding of P&L and financial metrics. Excellent communication and interpersonal skills, with the ability to manage customer relationships under pressure. Experience in contract negotiation and customer engagement. Knowledge of B2B Equipment Service or similar industry is a distinct advantage. Proficiency in service management systems and tools. Offer : The successful candidate will be rewarded with an attractive package including : Competitive salary Company car Pension contribution Laptop Mobile Phone Fuel Card Death in Service benefit. Skills : "Service Manager" "Technical" "Energy" "Contract negotiation" "Tenders" "P&L" "Leadership"