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Station Manager - Dublin City Centre
Europcar IncDublin, Ireland2 days ago
Job descriptionEnsure Fleet availability is monitored and controlled on a daily basis highlighting issues to Fleet Control Manager and / or Head of Regional Operations and Sales. Ensure additional sales are monitored and agreed targets are being adhered too. Monitoring of all damage and repairs to agreed targets. Manage overdues and records of follow up. Oversee on site valeting and meet agreed auditing standards and monthly reporting to include damage recovery, car cleanliness, Fuel accounting. Provide training, coaching, development and motivation to bring out the best in each team member Maintain and enforce HR Policies and Procedures. Conduct yearly appraisals with all staff members by the deadline required by HR Assist in developing branch and organisational objectives, and also in formulating policies and budgets Communicate effectively with other branches and senior managers by sharing information on effective practices, business opportunities and needs Address customer and employee satisfaction issues promptly Manage the branch honestly, follow high ethical standards, and comply with all Health & Safety regulations Ensure the safekeeping of company assets, including equipment, inventory and cash are maintained and monitored daily. Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed and that goals are being attained. Skills Required : Problem-solving and analytical ability Motivated self-starter, comfortable in a fast-paced environment Demonstrated integrity and ethical standards Professional demeanour with "Can Do" attitude Customer Focused matched to strong commercial Retail sales skills. Effective listening, communication (verbal and written), and negotiating skills Strong leadership, motivation and managerial skills Manages time effectively and adapts quickly to changing priorities Team player who works productively with wide range of people Demonstrated competency hiring, developing and evaluating employees to achieve corporate and personal objectives Strong project management and multi-tasking skills Excellent organisational skills Demonstrated competency in budgeting, forecasting and planning Knowledge of Microsoft OfficeEMG2 Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations : Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at :
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- Job Description
- Benefits :
- ? Competitive Salary ? Twenty-three days annual leave ? Bonus Scheme ? Company Car ? Medical refund scheme ? Enhanced statutory sick pay ? 1.5% employer matched Pension scheme ? Enhanced Maternity and Paternity benefits ? Access to Hubex benefits and discounts platform ? Life Assurance x2 basic salary ? Employee Assistance Programme ? Opportunities for career advancement and professional development ? Voluntary flu vaccination voucher ? Bike to Work Scheme
- Responsibilities :
- Direct all operational aspects of the branch to include operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals.
- Ensure that all areas of work performance or departments are properly staffed and directed with particular emphasis on continuous improvement.
- Manage Customer Service at Branch to very specific agreed targets.
A flair in a retail sales environment with strong customer focus is a distinct advantage in this role.
Liaise with necessary teams to ensure on going training and improvements are met.
Ensure all fleet is serviced and in good working order
Liaise with appropriate depts.
Particular emphasis on security and control systems.
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Manager Dublin Centre • Dublin, Ireland
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