Station Manager - Dublin City Centre

Branch Manager : Dublin City Centre

The Branch Manager exercises complete responsibly for developing and managing a business operation that increases counter sales, B2B sales, profitability, market share, customer and employee satisfaction by directing, coordinating and monitoring all sales, operation and personnel development activities at his / her Branch.

The ideal candidate should have a third level qualification and at least two years management experience in Car Rental or five years management experience in a similar Industry. We are looking for an energetic motivational leader who can drive our team to new heights.

Benefits :

• Competitive Salary
• Twenty-three days annual leave
• Bonus Scheme
• Company Car
• Medical refund scheme
• Enhanced statutory sick pay
• 1.5% employer matched Pension scheme
• Enhanced Maternity and Paternity benefits
• Access to Hubex benefits and discounts platform
• Life Assurance x2 basic salary
• Employee Assistance Programme
• Opportunities for career advancement and professional development
• Voluntary flu vaccination voucher
• Bike to Work Scheme

Responsibilities :

Direct all operational aspects of the branch to include operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals.

Ensure that all areas of work performance or departments are properly staffed and directed with particular emphasis on continuous improvement.

Manage Customer Service at Branch to very specific agreed targets. A flair in a retail sales environment with strong customer focus is a distinct advantage in this role.

Ensure Fleet availability is monitored and controlled on a daily basis highlighting issues to Fleet Control Manager and / or Head of Regional Operations and Sales.

Ensure additional sales are monitored and agreed targets are being adhered too. Liaise with necessary teams to ensure on going training and improvements are met.

Monitoring of all damage and repairs to agreed targets. Ensure all fleet is serviced and in good working order

Manage overdues and records of follow up. Liaise with appropriate depts.

Oversee on site valeting and meet agreed auditing standards and monthly reporting to include damage recovery, car cleanliness, Fuel accounting.

Provide training, coaching, development and motivation to bring out the best in each team member

Maintain and enforce HR Policies and Procedures.

Conduct yearly appraisals with all staff members by the deadline required by HR

Assist in developing branch and organisational objectives, and also in formulating policies and budgets

Communicate effectively with other branches and senior managers by sharing information on effective practices, business opportunities and needs

Address customer and employee satisfaction issues promptly

Manage the branch honestly, follow high ethical standards, and comply with all Health & Safety regulations

Ensure the safekeeping of company assets, including equipment, inventory and cash are maintained and monitored daily. Particular emphasis on security and control systems.

Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed and that goals are being attained.

Skills Required :

Problem-solving and analytical ability

Motivated self-starter, comfortable in a fast-paced environment

Demonstrated integrity and ethical standards

Professional demeanour with "Can Do" attitude

Customer Focused matched to strong commercial Retail sales skills.

Effective listening, communication (verbal and written), and negotiating skills

Strong leadership, motivation and managerial skills

Manages time effectively and adapts quickly to changing priorities

Team player who works productively with wide range of people

Demonstrated competency hiring, developing and evaluating employees to achieve corporate and personal objectives

Strong project management and multi-tasking skills

Excellent organisational skills

Demonstrated competency in budgeting, forecasting and planning

Knowledge of Microsoft Office

EMG2