Hotel Receptionist

Seafield Hotel & Spa Resort  wish to recruit a  Receptionist  to work within our successful Front Office Department.

We require team members who are focused on customer care & who enjoy ensuring that every guest leaves satisfied.

Resorting to the Front Office Manager, the Receptionist will be the first point of contact for our guests. In this role you will act as the main point of contact for guests bookings for bedrooms, dealing with queries, arrival, departure and cross selling of all available revenue streams.

Key duties and responsibilities

• Manage guests' reservations, ensuring that their needs and wants are met to the highest standard.
• Greet guests on arrival to the Hotel, showcasing the ultimate in Irish Hospitality.
• Provide details of the Resort facilities and pricing information.
• Impeccable and thorough billing skills, evidenced by seamless guest check out.
• Promoting and up selling the Resort facilities and amenities.
• Responding efficiently and effectively to guest feedback.
• Be knowledgeable about guest rooms, locations, amenities, features and all other serviced offered by the Resort.
• To practice gracious hospitality and promote goodwill by being friendly, courteous and helpful to guests and colleagues.

Minimum requirements

In return we offer excellent employee benefits including :