Customer Success Manager

Customer Success Manager As part of ongoing growth, our client is seeking an experienced Customer Success Manager to lead the customer service team and enhance client satisfaction and retention. The role involves overseeing daily operations, serving as the primary escalation point for client issues, and driving continuous improvements in service delivery and processes. What youll do : Lead, motivate, and develop the customer service team Manage client queries and resolve escalations promptly Monitor KPIs and report to senior management Improve workflows and collaborate across departments Support recruitment, onboarding, and training of team members What were looking for : Extensive management experience in a customer-focused role Strong leadership, communication, and interpersonal skills Proven track record in customer retention and service improvement Excellent IT, reporting, and analytical skills Flexible, hands-on, and customer-focused approach Experience within facilities management would be a bonus but is not a prerequisite Skills : Customer Success Manager Head of Customer Success Head of Customer Service