Duty Manager

At Trim Castle Hotel, we do warm, authentic welcomes particularly well and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.

We are currently recruiting for a Duty Manager to join our Team.

Responsibilities of the role :

Hands on experience in hotel operations, specifically, Food & Beverage; Conference & Banqueting and Front of House

Fully responsible for all aspects of smooth operations in all departments

Support all departmental managers

Ensure the premises are in operative condition and able to receive and serve guests with service excellence

Ensure a professional, friendly and courteous service to all guests

To ensure that guests are warmly welcomed and are dealt with in an efficient and professional manner

To liaise with and assist in departments as required

Random inspecting of the stores (F&B, Kitchens) to check the stock in hand (quality, par stock levels, expiry etc)

Monitor the co-ordination between departments for smooth and efficient operations

Identifying staff learning needs and assisting with development

Requirements for the role :

Previous experience in a similar role in a 4 / 5-star property

Excellent customer focused manner at all times

Proactive positive attitude and must possess strong strategic thinking skills

The ability to communicate effectively at all levels

Passionate about standards and provision of excellence in hospitality

Understanding of Hotel related laws and regulations including Health & Safety, Food Safety and COSHH legislation

A good eye for detail and a desire to take responsibility, through to resolution, for issues and concerns generated by our guests

Flexibility with working hours is essential

Strong PC Skills / MS Office

Benefits :

Complimentary meal on duty / Staff car parking / on line training platform / Family & Friends rates / Uniform provided