Food & Beverage Duty Manager

SCOPE & GENERAL PURPOSE OF JOB :

To be accountable for all Food & Beverage areas of the hotel whilst on duty, with a focus specifically on Guest Care and Service. Working with the team to ensure that all sales opportunities are maximised; employees are developed in a structured manner; and the customers are offered the highest quality standards and value for money.

ACCOUNTABILITIES :

To maintain a constant management presence and be a direct and immediate point of contact for all guests.

To assume duty management shifts as necessary

To ensure all guests to be greeted in a warm, friendly and courteous fashion, all hotel services are offered and made available to all guests and tended to in a professional manner.

To oversee all F&B staff and to take responsibility for the punctuality, appearance and training of same.

To be responsible for guest service in all Front of House areas, dealing with all customer complaints / comments with appropriate follow up / investigation and passing on relevant information to relevant department heads.

To deal with guest complaints in a friendly and efficient manner, ensuring highest standard of care and guest satisfaction at all times.

Ensure all guest enquiries are handled professionally and provide information regarding hotel services available.

Working with the Departmental Managers to ensure that standards of performance within all departments are adhered to, ensuring all services offered are of the highest quality and all employees are trained in the delivery of same

To supervise all staff on the floor, deputising when HOD's are off duty and taking responsibility for service in all departments.

To monitor staffing levels in all departments with a view to ensuring optimum staffing levels while adhering to agreed to labour budgets.

To train, manage and motivate team leaders and staff and ensure they are constantly developed and challenged.

Completion of projects and assignments as delegated by the Managing Director, Deputy Manager and Food & Beverage Manager.

To take responsibility for the development of your role; attending courses and seminars as and when necessary and liaising with HR regarding same

To record and deal with any incidents / accidents that may occur under your jurisdiction - to include any issues brought to your attention by staff, customers or the general public.

To ensure that all hygiene regulations are adhered to at all times and all areas front of house are maintained at a consistently high level of cleanliness.

To attend Hotel and Group Meetings as required, ensuring effective communication at all levels.

To create an environment which promotes employee morale and encourages the Team to have pride and commitment in their area of work.

To ensure rostered hours are adhered to and employees do not work outside of hours without management request, and that labour is controlled at all times

To assist in establishing, implementing, and re-training on standards of performance (SOP) within the Restaurants and Bars, ensuring all standards are followed and all employees are trained in the delivery of same.

To comply with all cash procedures and ensure that all co-workers comply with same, and report back any breach of procedures to Management.

To oversee and help control stock levels in all bars, ensuring that all waste and spillages are recorded correctly and reported immediately to relevant management.

To ensure that the F&B areas have safe working practices and procedures in operation and that these procedures are adhered to at all times and any and all accidents are reported immediately in writing to the relevant members of management.

To deal with all guest complaints in the absence of Management and to document same.

To ensure that you have an in-depth knowledge of your department product to include all menus, specials and cocktails, in addition to being aware of the total hotel facilities.

To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment as required by law.

To ensure that the Health and Safety procedures are adhered to and implemented at all times.

To implement and maintain company policies and procedures. To operate within the guidelines of the law.

This is not a full and final list of duties and responsibilities and you may be required to carry out other tasks as directed by senior executives.