IT Support Engineer

Job Title : IT Support Engineer

Job type : Permanent

Job Location : Dublin / Onsite

Company Overview :

Our client has been present in Ireland since 1989, pioneering innovation across manufacturing, research and development (R&D) and commercial activities at its site in Blanchardstown, Dublin. Employs approximately 190 staff in Ireland including a team of over 20 chemists and analysts in the R&D team who focus on the development of active pharmaceutical ingredients

The Role :

Part of the strategy to deliver an outstanding IT services, looking for an IT Support Engineer, based in Dublin, to provide fast and useful technical assistance to end users. Fully integrated in our IT support organization, this person will be in charge mainly of the IT day-to-day operations to deliver high quality IT services and ensures constant improvement of support, performance and end-user satisfaction.

Our client is looking for a competent and experienced "customer oriented" person, with good and broad technical knowledge and excellence communication skills.

Key Responsibilities :

• At least 2 / 3 years of experience in an IT Support
• Technical experience in IT Systems management and desktop support,
• A Bachelor's in a relevant field preferable or equivalent experience,
• Experience with the following systems : OSX, Windows - system & applications, mobile,
• Proven experience as a help desk technician or other customer support role
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English
• Good communication skills with strong customer focus
• Customer-oriented and cool-tempered
• BSc / BA in IT, Computer Science, or relevant field
• Exposure to ITIL v3, specifically in incident / request, problem & change
• Data integrity guidelines.
• Experience in supporting infrastructures and applications; or equivalent position.
• Experience of server and / or workstation platforms, but physical and virtual.
• Excellent communication skills (written and oral).
• Strong technical aptitude (i.e. able to read and comprehend technical documentation and execute procedures)

Key Technical Competencies :

Proficient on :

If you are interested in this role or would like to discuss it further, please call Nidhi at +353 1 645 5244 or email nidhi.tripathi@experis.ie.