Service support engineer

My Dublin based client is recruiting for a Service Support Engineer this is a perm role working on a hybrid model.

We are looking for a motivated and skilled Professional Service & Support Engineer to join a dynamic technical services team operating across multiple regions.

This role offers the opportunity to deliver high-quality technical solutions and services, working with both hardware and software products, including growing portfolios of cloud-based systems.

As part of the Professional Services & Support team, you will : Provide expert support and implementation of security and access control products.

Manage technical support cases through helpdesk tools, delivering in-depth troubleshooting and practical solution recommendations for complex issues.

Lead technical training and consultation, including custom installations and API integration support, ensuring clients gain maximum value from the solutions.

Key Responsibilities Client Engagement & Requirements Gathering : Work closely with clients to understand their technical and business needs, analyze requirements, and define tailored solutions.

Solution Design & Deployment : Design, configure, and implement custom solutions; oversee deployment from setup to post-launch, ensuring seamless integration.

Project Execution & Optimization : Manage project timelines, milestones, and deliverables; collaborate with cross-functional teams to troubleshoot, enhance performance, and drive continuous improvement.

Experience Required A Bachelors degree in Technical Engineering, Computer Science, or a related field (or equivalent practical experience).

2+ years of experience in Professional Services, Technical Support, Implementation, or a similar role, ideally in Saa S, IT, or enterprise solutions.

Fluency in English and German; additional languages (Swedish, French, Spanish, Italian) are a strong plus.

Proven ability to deliver high-level technical training to clients or internal teams.

Strong project management skills with the ability to handle multiple priorities.

A balance of analytical thinking and a practical, solutions-oriented mindset.

Technical Skills Proficiency in one or more of the following : C#, Python, SQL, Flutter, Mongo DB.

Familiarity with networking protocols, databases, and security principles.

Additional advantages include : Experience with cloud platforms such as AWS or Azure.

Exposure to CRM / ERP systems.

Knowledge of deployment and integration tools (e.g., Docker, Kubernetes, Jenkins).

Languages - Excellent communication skills in English and German and additional languages (Swedish, Italian, French & Spanish) Soft Skills Strong problem-solving skills with a client-focused approach.

Excellent verbal and written communication skills.

Ability to manage projects with varying timelines and complexity.

High level of customer orientation and interpersonal awareness.

Certifications (Optional) Relevant technical certifications such as AWS Certified Solutions Architect or Microsoft Certified : Azure Solutions Architect.

HOW TO APPLY : To apply for this role, please submit your updated CV.

If your skills and experience match job requirements, you will be contacted to discuss your application in detail.

SIMILAR ROLES OPEN : As a specialized recruitment agency, we also have several other permanent and contract roles available.

Visit our website for more information or explore additional opportunities.