Desktop Support Engineer- Dublin, Ireland (Contractual)

Axiom Technologies

is a Global IT Services partner supporting medium to large-scale enterprises.

Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans.

This role will provide onsite / on-call assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

Computer OS / Peripherals troubleshooting

Handling Different PC Operating Systems (Windows 7 / 8 and 10)

Performing Hardware and Software installations (understanding of deployment tools like SCCM)

Basic knowledge of SOE and group policies

Printer support

Good knowledge of MS Office tools installation & troubleshooting

Excellent customer service and people skills

Field experience supporting a variety of technologies and services

Advanced technical abilities, including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems

Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Who You Are

Reliable transportation

Flexible schedule and commitment to work on demand when required

Resilient and able to face and resolve conflicts

The ability to communicate effectively in both oral and written form with clients and end-users is compulsory

Customer-oriented and cool-tempered

Works well under pressure, pro-active, self-starter, and team player

Personal Attributes

Good knowledge of Infrastructure support

Strong analytical and problem-solving capabilities

Well-organized and extremely detail-oriented

Strong customer service ethic and great communication skills, both oral and written

Passionate about delivering quality no matter what you are doing

Can work both independently and in a collaborative team-oriented environment

A self-starter, motivated to push the limits and think outside of the box

Fondness for solutions that are simple, elegant, and effective

Ability to work with and maintain confidential information

In-depth Knowledge of

Microsoft Office applications

PC / Laptop hardware

PC / Laptop peripherals, including printers

Basic Knowledge of

Active Directory

Exchange

Apple OS

SCCM

IT Qualifications

At least one of the following :

PC / Laptop OEM Maintenance Certification

CompTIA A+ Certification

Microsoft Certified IT Professional (MCITP) certification in the desktop area

Microsoft Office Specialist (MOS) Certification

Experience in a Similar Role

2+ years of relevant experience

Ready to travel 10-20 miles as per the requirement

What Next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

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