Customer Support Representative (German)

Customer Support Representative (German)

Playrix is the largest gaming company in Europe and is among the top 3 most successful mobile developers in the world. We have created such hit games as Gardenscapes, Fishdom, Manor Matters, Homescapes, Wildscapes, and Township, which have been downloaded more than 2 billion times. Over 100 million people play our games every month.

We are currently seeking a dynamic Customer Support Representative with knowledge of German, English and Russian language. By joining us, you'll have the opportunity to assist and support the players of games enjoyed by millions of people worldwide.

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Tasks

• Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
• Engaging with a global player base, offering technical advice and assistance
• Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
• Using your research skills to come up with solutions and enhance our support services

Requirements

Our Perks

Healthcare

We reimburse online sessions with a psychologist and offer you and your children healthcare, including dental insurance and treatment for COVID-19.

Work-life balance

We offer a generous amount of paid vacation days and sick leave. In special circumstances, additional days off can be requested.

Professional development and education

We reimburse participation in relevant conferences and courses, and regularly conduct internal bootcamps. We also provide access to discounted English language courses.

Entertainment and merch

Every year we hold hundreds of events around the world, including contests, sports challenges, parties, hackathons, and offline events for individual teams.

Fitness

We support leading a healthy lifestyle and offer reimbursement for gym memberships, or fitness app subscriptions.

Community involvement

We launch charity projects and support the initiatives of employees through our grant competition.