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Team Lead
Engage PeopleRepublic of Ireland, Dublin, Dublin South27 days ago
Job type
- Quick Apply
Job descriptionManage capacity planning, workload distribution, and team scheduling Monitor monthly performance and reporting; submit timely updates to management Ensure full adherence to phone rotas and team availability targets Work closely with other team leaders to maintain operational efficiency across departments Maintain compliance with Central Bank regulations and internal standards Work with QA teams to implement and maintain SOPs Meet all audit and reporting obligations Champion a digital-first approach to client services and workflow Identify smarter ways of working and contribute to reducing operational carbon footprint Embrace and support the roll-out of a new digital platform across the business CIP qualification preferred (minimum APA required) Minimum 2 years' experience with Relay system Previous experience as a Team Leader or Supervisor in insurance (Personal Lines highly preferred) Strong knowledge of personal lines products and technical insurance processes Excellent leadership, communication, and coaching skills High level of organisation and ability to manage multiple priorities in a changing environment A proactive, solutions-focused approach with strong commercial awareness Full compliance with the Central Bank's Minimum Competency Code A confident, can-do mindset with a passion for process improvement Resilience and adaptability in a high-volume, evolving work environment A strong commitment to professional development - for yourself and your team A customer-first approach, consistently focused on delivering the highest standards of service
Team Leader -
Personal Lines Insurance
Location : Sandyford (Onsite, Full-Time)
Sector : Insurance / Personal Lines
Salary : Competitive + Benefits
Are you a proven team leader ready to drive results and lead change in a fast-paced insurance environment? We're seeking a Team Leader - Client Services to lead and grow a Personal Lines team in our Sandyford office. This is an exciting opportunity for someone with strong leadership capabilities, a deep understanding of personal lines, and a passion for delivering best-in-class customer service.
You'll play a key role in motivating, developing, and managing a dynamic team to ensure operational excellence, compliance, and high performance in a rapidly evolving, digitally-driven environment.
Key Responsibilities
Team Leadership & Development
- Lead and manage a high-performing team across all areas of Personal Lines client service
- Conduct monthly 1 : 1s, set development plans, and identify individual training needs
- Foster a positive, collaborative team culture with a strong focus on service delivery
- Drive high standards in service, compliance, and accuracy
Operational Oversight
Compliance & Quality Control
Digital & Process Innovation
Key Requirements
What You'll Bring
This is a fantastic opportunity to shape the future of a growing team in a business that's embracing change and investing in its people. If you're a natural leader with a solid insurance background and the drive to make an impact, we'd love to hear from you.
Apply now to find out more.
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Team Lead • Republic of Ireland, Dublin, Dublin South
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