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Dutch Sales Team Lead

Dutch Sales Team Lead

AccentureDublin, Ireland
27 days ago
Job description

Responsibilities

  • Manage a high performing team of Sales Representatives focused on acquiring new business and Setting advertisers up for success on the platform
  • Manage KPIs, ensure deliverables are exceeded and revenue is achieved.
  • Identify barriers and to improve productivity and success.
  • Develop, coach and manage your inside sales team to ensure operational excellence.
  • Identification of top talent and hiring in the interview process to build out and maintain a high performing team.
  • Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.
  • Conducts one to ones with team members to assess performance against objectives.
  • Carries out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practice in customer engagement.
  • Provides leadership, support and development to members of the team and builds on the strengths of the team members that drive optimum performance.
  • Oversees and manages the day-to-day operation and workflow of the team in an organised and efficient manner.
  • Creates a learning environment to ensure that the transfer of knowledge and insights occurs.
  • Acts as a point of referral forplex and escalated queries.
  • Ensure that all client SLA targets are met, including aspects of : Meeting Client SLA's,
  • Performance Management, People Management, Transition Management, Other key roles (Recruitment, Quality Management, Policymunication etc.)

Qualifications

  • Ideally a proven experience in team leadership of a sales team in the digital marketing
  • space would be advantageous focused on advertiser acquisition.

  • Experience recruiting and hiring candidates for a high-performance account
  • management sales team.

  • Demonstrated experience forecasting new sales opportunities, setting goals, and
  • monitoring sales activity.

  • Ability to develop effective business relationships with all levels of internal and
  • external management.

  • Must possess strong oral, written, presentation, and interpersonal skills.
  • CRM experience orparable sales force automation tool.
  • Strong knowledge of technology / social media channels.
  • Ability to identify and lead service improvement initiatives.
  • Experience in handling escalations from both external clients and internal sales and support organisations within a contact centre / queue-based environment as a plus.
  • Experience developing, measuring, and documenting improved efficiencies in
  • workflow and system processes.

  • Must be able to clearly identify goals,municate vision for the team, and then deliver results.
  • Excellent influencing skills and ability to work with key cross functional business
  • stakeholders.

  • Excellent customer service,munication and interpersonal skills.
  • Ability to remain calm and courteous in periods of stress.
  • High energy, passion, and a good sense of humour.
  • Fluency in English & Dutch
  • About Accenture

    We work with one shared purpose : to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders,munities, and each believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.Join Accenture to work at the heart of change.

    Visit us at accenture

    Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Job ID R00263699

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    Dutch Sales Team Lead • Dublin, Ireland