Quality Operations Team Lead

Quality Operations Team Lead

Our people make the difference.  Here at PHX Ireland, we strive to be a place for everyone - where each and every one of us can be our true, authentic selves, every single day.

For us, individuality sparks new ideas, shapes new approaches and brings us powerful new perspectives. It's the heartbeat of our innovation, creativity, and success. Which is why, at PHX Ireland, we don't just embrace our differences - we celebrate them.

Across United Drug, McCabes Pharmacy, and TCP Homecare, in every location and every role, the way we work makes us who we are - and that's something we are really proud of. Which is why we've summed up our ethos in our six PHX Ireland values; Customer focused, Quality driven, collaborative, ambitious, innovative, and inclusive.

Overview / Purpose of the role

Reporting to the Quality Manager, act as the Lead within the Quality team ensuring team members are trained and supported in the provision of quality support to UD Customers (internal and external), Suppliers and Health Authorities in accordance with GDP & GMP requirements.

Key Responsibilities

• Support the Quality Manager in leading the Quality team.
• Manage the packaging and importation activities on United Drugs Manufacturing Authorisations (MIA's)
• Management goods receipt and release process including 3rd country importation.
• Be the deputy RP on United Drug Wholesale Distribution Authorisations (WDA).
• Lead the Internal Audit (Self-Inspection) program across 4 sites with multiple business entities.
• Recall and Quarantine management.
• New product introduction, set-up and review of supply maps.
• Manage Supplier & Customer set-up process, including the approval of Bona-Fides and
• Establish and monitor KPI's for QMS and Quality Operations activities.
• 1st point of contact for escalations from Key Account Managers.
• Build team skills through skills assessment, training, feedback, and support.
• Undertake specific projects as required and ensure the team participate in any Continuous Improvement projects.
• Complete investigations and / or provide support to the business on Deviations and Complaints, as applicable, with determination of Root Cause, and effective CAPAs.
• Collaborate with Operations to drive Quality awareness, facilitate GDP & GMP and implement improvements.
• Documentation - author, review and ensure that Quality documentation (SOPs, Work Instructions, Forms, Policies) are accurate and compliant with GDP & GMP and that the correct version is in use.
• Compile training material for Quality systems.
• Ensure team members adhere to relevant procedures and support a strong customer focus while coaching the team on how to manage their day in a productive way.
• Task Allocation - Ensure workload is evenly distributed between the team and that sufficient cover is available at all times.
• Remain aware of developments in the quality field by reading current quality / regulatory literature and attending relevant meetings and workshops.
• Manage the ongoing performance of direct reports.

Qualifications / Experience Required

About United Drug

United Drug is Ireland's largest pharmaceutical distribution company and was originally founded by a group of pharmacists in Ballina, Mayo in 1948. In 2022 United Drug became part of the PHOENIX group and is now part of Europe's leading healthcare provider in the sector. Employing more than 650 staff across operations in Dublin, Limerick and Mayo, we partner with more than 1,900 pharmacies, hospitals, clinics and primary care centres across Ireland. The business spans across three business units; United Drug Wholesale, United Drug Distribution and United Drug Consumer - all leaders in their category.

About PHX Ireland & PHOENIX Group

As Irelands leading fully integrated healthcare provider, we are proud of our mission - We deliver health.

PHX Ireland Group employs over 1,800 talented and experienced people, all passionate about supporting their customers and patients and striving to enhance the quality of life for millions of patients every single day.

We operate 5 distribution centres, pharmacies nationwide, deliver over 85 million packs to Irish pharmacies and hospitals, and serve over 500,000 patients each year.

By working collaboratively together to provide these solutions, PHX Ireland can enable a sustainable healthcare system and support Irish Healthcare needs.

PHX Ireland is part of the PHOENIX group. Having access to Europe's leading healthcare provider helps us grow and evolve, by adopting best practice, and sharing insights, processes, and expertise we can continuously improve our offering and drive Irish Healthcare forward.

We strive to foster an open and inclusive environment, embracing applications from individuals of all backgrounds. Our commitment lies in ensuring an accessible interview process for all candidates. If you require additional support or accommodations to attend an interview, we kindly encourage you to reach out to jobs@phxireland.ie