Customer Executive

Role Profile

The Customer Executive at Tirlan will report to the Senior Customer Manager and is responsible for supporting the Consumer Domestic sales and customer management teams, assisting in market analysis, and ensuring customer satisfaction. The role is designed to build foundational skills in sales, customer relationship management, and cross-functional collaboration. By effectively managing these responsibilities, a Customer Executive can contribute to the overall success of the sales team and develop a strong career path within Tirlan.

Responsibilities

• Assist Customer managers in managing client relationships. Act as a point of contact for customer inquiries, ensuring timely and accurate responses. Participate in customer visits and meetings to understand their needs and build relationships.
• Assist in preparing sales reports and analysing sales data, whilst ensuring accurate and timely processing of customer orders. Support implementation of promotional activities and product launches and associated admin.
• Coordinate with internal teams / departments to ensure smooth account operations and maintain accurate records of customer interactions, orders, and account status. Assist in resolving customer issues related to orders, deliveries, and product inquiries. Prepare materials and agendas for customer meetings and internal reviews. Ensure follow-up actions from meetings and interactions are completed.
• Gather and analyse market data to identify trends and opportunities whilst monitor competitor activities and provide insights to the sales team. Collect and report customer feedback to inform product and service improvements.
• Collaborate with marketing, supply chain, and finance teams to align customer strategies and assist in cross-functional projects that aim to improve customer satisfaction and sales efficiency.
• Monitor key performance indicators (KPIs) related to customer accounts and sales targets and provide regular updates to supervisors on progress towards goals and objectives
• Adhere to Tirlan’s ethical standards, policies, and regulatory requirements.

Demonstrate honesty and integrity in all customer interactions and business activities.

Requirements

We offer