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Team Lead

Team Lead

Engage PeopleDublin South, Dublin, Republic of Ireland
27 days ago
Job description

Team Leader -

Personal Lines Insurance

Location : Sandyford (Onsite, Full-Time)

Sector : Insurance / Personal Lines

Salary : Competitive + Benefits

Are you a proven team leader ready to drive results and lead change in a fast-paced insurance environment? We're seeking a Team Leader - Client Services to lead and grow a Personal Lines team in our Sandyford office. This is an exciting opportunity for someone with strong leadership capabilities, a deep understanding of personal lines, and a passion for delivering best-in-class customer service.

You'll play a key role in motivating, developing, and managing a dynamic team to ensure operational excellence, compliance, and high performance in a rapidly evolving, digitally-driven environment.

Key Responsibilities

Team Leadership & Development

  • Lead and manage a high-performing team across all areas of Personal Lines client service
  • Conduct monthly 1 : 1s, set development plans, and identify individual training needs
  • Foster a positive, collaborative team culture with a strong focus on service delivery
  • Drive high standards in service, compliance, and accuracy

Operational Oversight

  • Manage capacity planning, workload distribution, and team scheduling
  • Monitor monthly performance and reporting; submit timely updates to management
  • Ensure full adherence to phone rotas and team availability targets
  • Work closely with other team leaders to maintain operational efficiency across departments

    • Compliance & Quality Control

  • Maintain compliance with Central Bank regulations and internal standards
  • Work with QA teams to implement and maintain SOPs
  • Meet all audit and reporting obligations

    • Digital & Process Innovation

  • Champion a digital-first approach to client services and workflow
  • Identify smarter ways of working and contribute to reducing operational carbon footprint
  • Embrace and support the roll-out of a new digital platform across the business

    • Key Requirements

  • CIP qualification preferred (minimum APA required)
  • Minimum 2 years' experience with Relay system
  • Previous experience as a Team Leader or Supervisor in insurance (Personal Lines highly preferred)
  • Strong knowledge of personal lines products and technical insurance processes
  • Excellent leadership, communication, and coaching skills
  • High level of organisation and ability to manage multiple priorities in a changing environment
  • A proactive, solutions-focused approach with strong commercial awareness
  • Full compliance with the Central Bank's Minimum Competency Code

    • What You'll Bring

  • A confident, can-do mindset with a passion for process improvement
  • Resilience and adaptability in a high-volume, evolving work environment
  • A strong commitment to professional development - for yourself and your team
  • A customer-first approach, consistently focused on delivering the highest standards of service

    • This is a fantastic opportunity to shape the future of a growing team in a business that's embracing change and investing in its people. If you're a natural leader with a solid insurance background and the drive to make an impact, we'd love to hear from you.

    Apply now to find out more.

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    Team Lead • Dublin South, Dublin, Republic of Ireland