Head of Aftersales

About Us : Bright Motor Group was founded in 1982 and is now one of Irelands leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, Cupra, Volkswagen Commercial, Citroen, Suzuki, Peugeot, Opel and DS Automobiles. With 8 showrooms situated at Airside near Swords, a further 4 at Navan Road and our Bray dealership we are located close to the motorway network and easily accessible from all areas of Greater Dublin. Each showroom has a dedicated Workshop with a total of 75 working ramps and an Aftersales team of more than 150 employees. As we continue to grow and expand, we are seeking a highly motivated, experienced, and strategicHead of Aftersales to lead our aftersales operations across the group. This is a senior leadership role with responsibility for shaping and driving aftersales performance across multiple sites. You will lead a high-performing team of managers, technicians, and parts professionals, with a focus on delivering outstanding customer service, operational excellence, and revenue growth. Role responsibilities : Prepare and manage aftersales department budgets to maximise profitability across all locations. Oversee all aftersales operations to meet and exceed sales and revenue targets. Inspire, lead, and develop a high-performing aftersales team in line with the Groups strategic objectives. Lead multi-site workshop operations, overseeing the workshop schedulers and job progress reports to achieve productivity and efficiency targets. Utilise data and KPIs to assess performance and drive continuous improvement. Develop and execute innovative aftersales strategies to drive customer satisfaction and loyalty. Proactively resolve process delays and provide real-time updates to stakeholders. Ensure compliance with industry regulations and maintain accurate documentation and record keeping. Continuously monitor and enhance service quality and customer experience. Strengthen supplier relationships for cost-effective procurement and timely delivery. Collaborate with cross-functional teams to streamline dealership operations. Oversee the implementation and optimisation of systems and integrated communications across all locations. Partner with the Customer Relations team to ensure effective communication and positive customer feedback. Manage and review employee training and performance in conjunction with HR function. Ensure a safe and compliant working environment, upholding health & safety, and GDPR standards The ideal candidate will have : 10+ years experience in a medium or large enterprise within the Motor industry. A professional management qualification (e.g IMI) is highly desirable. A recognised Technician qualification or equivalent experience. Proven leadership in a service-led environment, preferably in automotive aftersales. Demonstrable success in achieving revenue and profit targets. Strong commercial and strategic acumen. Team leadership, coaching, and performance development skills. Experience in change management and operational transformation. Proficiency in workshop planning and management systems; knowledge of Pinnacle or other dealer management systems is highly desirable. A passion for customer service and excellence in delivery. Strong interpersonal, negotiation, and communication skills. What we offer in return : Excellent salary package reflective of this senior leadership role Fully Expensed Company Vehicle Performance-based bonus scheme Enhanced Annual Leave Company Pension Employee Assistance Program Staff discounts Ongoing professional development and training opportunities Skills : Leadership / Management Skills Operations Continuous Improvement Benefits : Company Vehicle Mobile Phone Pension Fund Performance Bonus