Head of Services

Head of Services

169848

Desired skills :

Service Manager , Automation , MSP , Cybersecurity , Dublin , Permanent

Head of Services - IT Operations & Automation

Dublin | Full-time | Hybrid / Office

I'm looking for a Head of Services to lead the evolution of internal and client-facing tools at a fast-moving, tech-driven company operating at the forefront of managed IT services.

This is a high-impact leadership role offering significant autonomy to shape internal systems, steer our product portfolio, and influence company-wide standards and strategy.

Responsibilities

Own and optimise the internal toolset (RMM, PSA, quoting, documentation,

Act as product owner for key third-party platforms offered to clients

Lead AI and automation initiatives across departments

Ensure system-wide compliance with security and data protection standards

Be a key contributor to operational standards and continuous improvement efforts

Cross FunctionalColaberation

Requirements

Experience in an MSP environment

Proven ability to manage and optimise IT platforms and SaaS ecosystems

Strong knowledge of automation tools

Familiarity with AI applications in business operations

Hands-on experience with security frameworks and governance

Strong communication, documentation, and project management skills

Bonus : Knowledge of Kaseya / Datto, or relevant certifications (CISSP, ITIL,

Reperio Human Capital acts as an Employment Agency and an Employment Business.

Peter Megarity is recruiting for this role. Get in touch with Peter Megarity for more information :