Tech Customer Support - German - Cl13

Trust & Safety New Associate | Mid-Level | Full time

Contract : Full-time role 40 hours per week

Work Hours : 24 / 7, Mon-Sun, 8am - 10pm on a rotational basis (no night shift).

For internal applicants, the type of contract will remain unchanged.

• Kindly be informed that sponsorship is not available for this position.

A valid Full-time work permit is mandatory for us to proceed with your application. Duties and Responsibilities Develop deep knowledge within a complex product group.Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or de-bugging.Own tasks end-to-end until they are assigned to specialist.Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome.Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales teamPartner with product support group specialists to determine solutions to advertising bugs and product confusionFacilitate a high-end customer experience related to support for advertising bugsMentor team members and own product support areas..INCLUSION AND DIVERSITY We are a global collective of diverse talents.

Innovators improving the way the world works and lives.

We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential.

Discover how we are accelerating equality for all in the workplace. Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process.

You can contact us at

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world's largest network of Advanced Technology and Intelligent Operations centers.

Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at accenture.com . #LI-EU Trust & Safety New Associate - Hatespeech - Norwegian - CL13Trust and Safety New Associate – Hebrew - CL13Discover where this job fits at AccentureMarketing & communications jobs : Create epic experiencesYou'll amplify messages and engage people—whether you're building interactive experiences, measuring the impact of a social campaign or telling brand stories.

Operations & delivery jobs : Get transformationalUse data, insights and tech to reimagine how people work, moving operations from transactional to transformational.

Learn more about the hiring process at Accenture

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