Retail customer account manager

Position Title : Customer Development Manager, Retail Position Type : Regular - Full-Time Position Location : Dublin / Hybrid (Homebased contract) Grade : Grade 05 Requisition ID : 36820 About Mc Cain.

At Mc Cain, were feeding the world : from French fries to Smiles, we contribute to the important role food plays in people's lives.

Thats why were dedicated to ensuring our core values Family, Authentic, Trusted, and Qualityshine through every day.

As a privately owned family company with over 60 years of experience, a presence in more than 160 countries, and a global team of 22,000 people, our values and culture are at the heart of everything we do.

We believe that we can work together, along with our business and community partners, to bring sustainable growth and positive change today, tomorrow, and for generations to come.

Join us and see how you can MAKE IT at Mc Cain! Why join the Mc Cain family.

Your Life were here to help you fulfil your potential, flourish, and thrive in work and life.

Your Success work alongside passionate individuals who are committed to supporting your career ambitions, drive, and success.

Your Impact we want you to make a meaningful, lasting impact for you, for your colleagues, and for the business.

About the role.

In every role, Mc Cainers are ambitious, curious, and interested in helping each other create good work experiences.

We think about the customer and make doing business with Mc Cain easy.

Shape the Future.

Lead with Purpose.

Grow What Matters.

At Mc Cain, were not just about potatoes were about unlocking potential.

In this pivotal role, youll lead one of our most valued customer accounts, driving growth through bold ideas, smart strategy, and strong partnerships.

Youll combine commercial sharpness with deep market insight to deliver joint business plans that create real value.

With full P&L ownership, youll lead planning cycles, identify category opportunities, and execute flawlessly across pricing, promotions, and innovation.

This is a role for someone with a digital-first mindset, passionate about sustainability and future-facing customer strategy.

As a visible and influential leader, youll work cross-functionally, inspire performance, and help shape the next chapter of Mc Cains commercial journey.

Accountabilities.

Own and lead customer strategy, delivering against revenue, profit, and growth targets Build senior-level partnerships and influence across internal and external stakeholders Deliver end-to-end commercial execution from pricing and promotions to NPD and forecasting Unlock new opportunities through deep consumer insight and a future-focused mindset Champion digital, omnichannel, and sustainability within your customer plans Qualifications : Proven commercial success in retail, foodservice wholesale, or convenience channels.

Robust account management, joint business planning, and P&L management experience.

FMCG background, omnichannel management, and strategic planning expertise (desirable).

Skills : Strong commercial instincts with a passion for selling and category growth.

Deep understanding of FMCG trends and category management principles.

Exceptional relationship-building, negotiation, and communication skills.

Analytical mindsetconfident with numbers, data, and presentations.

Tech-savvy, insight-driven, and able to influence at all levels.

Leadership Principles.

Our principles, each with related practices, guide our actions across the organisation.

Together, they address how Mc Cain interacts with our customers and employees, and how we work as individuals and collectively to find success.

While each role adheres to the Leadership Principles, individual roles may focus more on a specific principle or principles.

We are customer obsessed.

Customers are our starting point.

By understanding their needs and leveraging data and consumer insights, we drive mutual success.

We think big and plan ahead.

Through ambition, curiosity, and smart risks, we can accomplish goals, refine processes, and innovate to scale success.

We bring out the best in our people.

We create safe spaces for our people so that trust and empowerment come naturally.

Inclusion is about listening first, showing humility, and working together.

We act like owners.

Together, we clear obstacles and do the work that makes us all successful and proud to be part of Mc Cain.

Location. This role is home-based with travel across the Republic of Ireland, as it covers the full region.

We also have a small, close-knit team in Ireland who occasionally meet in Dublin offering a great opportunity to connect and collaborate in person.

The benefits of working for Mc Cain.

Although we do encourage you to taste the goods youll be pleased to know we dont pay you in chips.

For working hard, youll also get a great salary and some pretty good benefits including : A generous Car Allowance An achievable yearly bonus based on personal performance.

An excellent pension where we will pay double what you do, up to a maximum of 12% of your pay Flexible holidays where you can buy & sell up to 5 days holiday per year Optional health cash plan Cycle to work scheme Chips In Volunteering Day Off - to make a positive impact to the competitiveness, resilience, and long-term development of Mc Cain communities across the globe And of course, being part of a Global business there are great opportunities to shine / thrive should you wish to relocate in the future.

We have an ambitious 5-year growth plan that presents development & progression opportunities for those who seek it out.

The Mc Cain experience.

We are Mc Cain : this statement is about our power collectively and our importance individuallyyour impact is a significant part of the business.

Our winning culture focuses on authenticity and trust so we can always bring out the best in our people.

Here, you have the opportunity to learn, grow, and thrive while being yourself.

Join our team to see why were better together.

#LI-CB1 Mc Cain Foods is an equal opportunity employer.

As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work.

We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.

Mc Cain is an accessible employer.

If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please and we will work with you to find appropriate solutions.

Your privacy is important to us.

By submitting personal data or information to us, you agree this will be handled in accordance with Mc Cains and , as applicable.

You can understand how your personal information is being handled.