Service Centre Administrator – Dublin – Makita Uk

Location : Dublin

Department : Technical Team

Job Type : Full-time

Join Our Team!

About Makita UK

Makita is a global leader in power tools and outdoor equipment, known for delivering high-quality products that meet the needs of professionals and end users alike.

We are seeking a detail-oriented and proactive Service Centre Administrator to join our team.

This role is essential to the smooth operation of our service centre, providing comprehensive administrative support while delivering exceptional customer service to both internal and external clients.

Why Join Us?

Competitive Salary & Benefits

: Enjoy a competitive salary and opportunities for career growth within our company.

Training & Development

: We offer ongoing training and development to help you advance your skills and stay up to date with industry best practices.

Positive Work Environment

: Join a supportive, team-oriented company where your contributions are valued, and your expertise is respected.

Opportunity for Growth

: Be part of a growing business with opportunities for career advancement in a dynamic industry.

Position Overview

The Service Centre Administrator serves as the operational backbone of the service centre, providing essential administrative support while delivering exceptional customer service across all touchpoints.

This dynamic role combines front-line customer interaction with comprehensive back-office coordination, managing everything from quotations and technical inquiries to workshop repairs and training administration.

The position holder acts as a vital link between customers and internal teams, ensuring seamless communication flow while maintaining high standards of efficiency and accuracy.

Working collaboratively across departments including technical services, warehouse, and training, the administrator plays a crucial role in driving customer satisfaction and operational excellence through proactive support, timely reporting, and adherence to company standards and safety protocols.

What You Will Be Doing :

Administrative Support :

Provide comprehensive administration support to the factory service centre

Ensure high levels of quality, efficiency, and consistency in all administrative functions

Prepare and submit monthly reports and management KPIs on schedule

Maintain accurate records and follow all department processes and procedures

Customer Service :

Handle customer support and assistance for general, technical, and internal queries

Respond promptly to telephone and email inquiries

Coordinate quotations for customers using the system

Resolve customer delivery and collection queries efficiently

Provide proactive support for workshop repairs and training requirements

Operational Support :

Support warehouse functions during peak operational periods

Assist with booking in and packing of workshop repairs, including parcel consignment

Maintain and update carrier delivery / collection logs and spreadsheets

Coordinate with training department for training-related queries

Liaise with service supervisors and technicians to ensure timely email responses

Daily & Monthly Tasks

Complete quotations on the system

Update daily operational reports

Coordinate with service, technical, and warehouse teams

Maintain carrier tracking spreadsheets

Contact customers regarding service and training needs

Compile and submit department reports

Prepare training reports and customer-specific reports

Review and analyse service KPIs

What We're Looking For

Strong administrative and organisational skills

Excellent customer service and communication abilities

Experience with report preparation and data management

Ability to work effectively under pressure and meet deadlines

Strong attention to detail and accuracy

Collaborative approach and ability to work across departments

Previous experience in a factory or industrial service environment

Knowledge of warehouse operations and logistics

Technical aptitude for handling technical customer queries

Experience with training coordination

What we offer : Competitive salary

Ongoing training and development opportunities to help you succeed in your role.

A supportive and dynamic working environment with the chance to work alongside a passionate and experienced team.

The opportunity to work with a market-leading brand in a growing sector.

Ready to join Us?

If you're ready to take on an exciting and rewarding role with a leading brand, apply today!

Submit your CV and cover letter.

We look forward to hearing from you!

We are an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees

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