Customer Service Administrator

Job Title : Customer Service Administrator Location : Dublin 24 Salary : €30,000 €33,000 Join a renowned and highly respected company specialising in premium interior solutions for both residential and commercial clients. Known for their stylish and high-quality designs, they are now seeking a Customer Service Administrator to become a key part of their dynamic and supportive team. Role Overview As a Customer Service Administrator, you will be the first point of contact for clientsdelivering exceptional service, managing orders, and supporting internal teams to ensure a seamless customer journey from initial enquiry through to final delivery. This is an ideal role for someone who thrives in a fast-paced, customer-focused environment and is looking to grow their career within a successful and design-led business. Key Responsibilities Handle incoming customer enquiries via phone, email, and in-person with professionalism and efficiency Accurately process sales orders and maintain up-to-date customer records Collaborate with internal departments including sales, design, logistics, and warehouse teams to ensure timely fulfilment of orders Provide proactive after-sales support and manage any issues or complaints in a solution-focused and customer-friendly manner Maintain strong product knowledge to assist clients with product queries and recommendations Support the scheduling of appointments and management of project timelines when required Assist with general office administration and contribute to smooth day-to-day customer service operations Requirements Minimum of 12 years experience in a customer service, administration, or retail role (experience in interiors, furniture, or design industries is a plus) Excellent communication and interpersonal skills Proficient in Microsoft Office Suite (Excel, Outlook, Word) Strong attention to detail with the ability to multitask and prioritise in a busy environment Experience working in a B2B customer service environment is highly desirable Skills Customer Care Sales Support Order Processing Interpersonal Communication Problem Solving Office Administration B2B Customer Service Skills : B2B , Customer Care