Guest Relations Manager

Job Title

Guest Relations Manager (HOT0BYF4)

Work Locations

Conrad Dublin Earlsfort Terrace Dublin 2

WELCOME TO A WORLD OF OPPORTUNITIES AT IRELAND'S #2 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

The Conrad Dublin is a 5

• hotel and part of the Hilton Luxury Division.

We aim to offer smart luxury travelers inspiring connections and intuitive service in a world of style.

We are one of the best 5

"Conrad is Empowering and Bold"

Working for Hilton means you are joining an international company with more than 8,100 hotels across the globe with countless benefits and career development opportunities such as :

Travel

– Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world.

Plus up to 70 nights of discounts for your Family and Friends

Team Member Gym

– a dedicated team member gym with free access 7 days a week

Benefit

– Discounted rates for Conrad Team members across a wide range of retailers

Development

– Hilton has numerous learning & development plans for all types of roles and career paths, as well as free access to LinkedIn Learning and Harvard Manage Mentor

Holidays

– 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days

Maternity & Paternity

– Paid leave for those that qualify

On shift

– complimentary meals on duty

The Job Role

Meet, greet and direct Guests who enter the lobby area

Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements

Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner

Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations

Manage, record and resolve promptly Guest or customer complaints

Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge

Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate

Show creativity with ideas regarding lobby / reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest

Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget

Maintain good communication and work relationships in all hotel areas

Act in accordance with policies and procedures when working with front of house equipment and property management systems

The ideal candidate should be :

Someone who has previous experience in a luxury property, and must have hotel experience

Someone who is Motivated to Create Memorable Experiences for Every Guest, Every time

Someone who has a Luxury Mind set – To our team this is Anticipating our Guests Needs and Personalizing their Experience

Someone who is a Team Player – Collaborative, Flexible, Fun and Dynamic

Someone who is Ambitious and Passionate

Schedule

Full-time

Brand : Conrad Hotels & Resorts

Job

Guest Services, Operations, and Front Office

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