Retail Operations Administrator

Our client, one of the largest financial service providers in Europe, are looking to add to their growing team based in Dublin. A vacancy has arisen for an Administrator within the Retail Operations Department of our client's growing business, on a two year fixed term contract. The successful candidate will provide exceptional service and administrative support to the dealer network as part of a high performing team. The role will pay €33,000 p / a plus an excellent benefits package which includes pension and bonus. The successful candidate will be required to work 2-3 days on-site in the company's Head Office. Responsibilities : Providing high quality customer service through Call Centre handling. Identifying customer needs, handling queries and providing resolutions in line with policy and procedures in a timely manner. Maintaining our customer portfolio across a variety of administrative duties. Requirements : Degree in Business or Finance related discipline preferable. Approved Product Adviser / QFA qualification desirable. Excellent organisational and administrative skills. Demonstrate a willingness to go above and beyond to exceed our customer & dealer expectations and service levels. Ability to work across multiple customer service channels to meet our customer needs. Strong numerical competence. Proficient in use of of MS Office with particular emphasis on Excel. Skills : QFA APA Financial Services Loan Customer Service Benefits : Work From Home