Customer Solutions Executive

Job Description

LetsGetChecked are looking to hire a Customer Solutions Executive to join our team.

We are looking for a customer oriented individual with a great attitude, who is highly organised and self-motivated.

You will be a member of the primary contact team for customers interested in the products and services we offer and so an interest in healthcare is important.

What will I be doing?

• Answering incoming calls and responding to customer’s emails and online chat queries
• Providing product and service information to customers
• Managing and resolving customer issues
• Identifying and escalating customer issues to management
• Engaging in up-selling and add on sales in your interactions with customers
• Documenting all call information according to standard operating procedures
• Recognising, documenting, and alerting the management team of trends in customer queries
• Completing call logs and reports
• Other duties as assigned

Qualifications

What skills are a bonus?

What competencies are required?

Additional Information

What are the benefits of working with LetsGetChecked?

What are the job specifics?