Customer Service Executive, up to €37k

The perks A standout opportunity to join an award-winning, fast-growing Irish company where your work has real impact contributing to innovative products used by thousands of businesses across Ireland and beyond Competitive salary with performance-based bonus scheme Flexible hybrid working (up to 2 remote days / week, FebruaryOctober) with early finish Fridays during summer months Dynamic and collaborative team culture with regular company social events #The opportunity : Client support - Be a trusted contact for business clients delivering prompt and friendly assistance via phone and email throughout their customer journey. Complex Issue Resolution - Use a ticketing system to manage customer queries, ensuring complete resolution by collaborating with internal teams and external service providers. Prioritise service quality while meeting SLA targets. Order Fulfilment & Coordination - Oversee end-to-end processing of corporate orders including preparation, invoicing, and dispatch ensuring accuracy and timely delivery, particularly during high-demand periods. Team Collaboration & Admin - Support internal teams with training, database updates, and project-based admin. Provide accurate information across departments and contribute to a responsive and agile service culture. #The person : Will have 2+ years experience in a professional customer service role (ideally B2B or e-commerce) and take pride in building strong client relationships and resolving queries efficiently. Youll have outstanding verbal and written communication skills and enjoy working in a collaborative environment where you can contribute to shared success. Proactive & Detail-Oriented - You thrive in a busy role, are highly organised, and can multitask without compromising quality. Youre calm under pressure and capable of managing shifting priorities, especially during peak trading periods. Skills : Customer Services Excellent customer service b2b