Customer Solutions Executive

Company Description LetsGetChecked is fast becoming a global leader in personal health testing. Our medical technology platform provides connectivity between customers and our global network of laboratories. We are enabling customers to order, manage and track their own clinical outcomes through a personal online account.

Our platform operates in dozens of markets and focuses on ease of use for our customers along with integrity & security for the data they trust us with. If you are looking for a challenge, we can provide this within a very dedicated and expanding team environment, where you can help shape the future with us.

We are experiencing an exciting expansion phase and are adding to our existing team, having recently closed off a series A funding round with our investor United Healthcare, so right now is the time to join us!

Job Description

LetsGetChecked are looking to hire a Customer Solutions Executive to join our team.

We are looking for a customer oriented individual with a great attitude, who is highly organised and self-motivated.

You will be a member of the primary contact team for customers interested in the products and services we offer and so an interest in healthcare is important.

What will I be doing?

Answering incoming calls and responding to customer's emails and online chat queries

Providing product and service information to customers

Managing and resolving customer issues

Identifying and escalating customer issues to management

Engaging in up-selling and add on sales in your interactions with customers

Documenting all call information according to standard operating procedures

Recognising, documenting, and alerting the management team of trends in customer queries

Completing call logs and reports

Other duties as assigned

Qualifications

Bsc in Business or buiness related field

Fluent English

Customer Service orientation

Strong interpersonal skills

Ability to communicate clearly and effectively

Patience and attentiveness

Organisational skills

Attention to detail and accuracy of work

Problem analysis and problem-solving

Professional at all time

What skills are a bonus?

Fluency in a second language

Healthcare background

What competencies are required?

Initiative

Analytical Thinker

Teamworker

Project Management skills

Innovation

Additional Information

What are the benefits of working with LetsGetChecked?

The successful applicant will work as part of a focussed team, where no two days are the same and there are opportunities for success.

Work in a fast-paced and rapidly expanding Healthcare and Technical company with a clear focus on personal health improvements

Free testing kits monthly to monitor your own health

Competitive salary

Tax Saver

What are the job specifics?

Location : Dublin – Dun Laoighre

Duration : Full time – Permanent

Start Date : ASAP