Customer Relations Executive

What Youll Get : Competitive salary with bonus opportunities Regular daytime hours (8 : 00am6 : 00pm, MonFri) Friendly, fast-paced team environment Full training and career development Modern office space with on-site parking Health benefits : EAP, flu vaccine, eye tests, cycle-to-work scheme PRSA pension contributions Key Responsibilities : Manage inbound and outbound customer service and booking calls Understand and record any vehicle issues or service needs Schedule appointments using the booking system Coordinate with service advisors on job details and updates Follow up with customers after service for feedback Track customer satisfaction survey responses Update customer info in CRM systems (Keyloop DMS) Contact customers for promotions, offers, or service reminders Log leads and update CRM with relevant notes Handle basic complaints and escalate when needed Track and remind customers of service / NCT due dates Complete general admin tasks and reports What Youll Need : Experience in a similar customer service or admin role Background in the motor trade or technical knowledge preferred Strong phone and IT skills Familiarity with Keyloop DMS a bonus Excellent communication and customer service skills Organised, detail-focused, and efficient INDWH Skills : Call centre Customer service Inbound calls