Contracts Manager

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.

Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.

Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey.

Join us as we pursue our purpose to make the world work better for everyone.

Job DescriptionWhat you get to do in this role :

As Contracts Manager, you will engage in high-stakes legal and business negotiations for cutting-edge technology and AI products, playing a key role in shaping enterprise solutions.

You will review and negotiate customer sales agreements, confidentiality agreements, and related contracts, ensuring alignment with company policies and risk tolerance while collaborating closely with business teams.

You will lead strategic negotiations, ensuring agreements reflect both legal safeguards and business objectives.

Serve as a trusted business partner, providing timely and strategic support to internal stakeholders.

Advise internal teams on company policies and processes related to customer sales agreements, ensuring compliance and efficiency.

QualificationsTo be successful in this role :

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.Education : Law degree required.Experience : At least 3-5 years' relevant experience negotiating technology agreements, including but not limited to SaaS or software licensing agreements.Sales Support : Demonstrated experience supporting a sales organization and closing deals efficiently in collaboration with business teams.Negotiation Skills : Excellent negotiating and influencing skills, and a talent for non-confrontational, win-win negotiations.Critical Thinking and Judgment : Exceptional critical thinker, who possesses strong business acumen and excellent business judgment; must be able to work independently, manage multiple priorities, and pivot between responsibilities in a fast-paced, high-growth environment.Communication Skills : Excellent verbal and written communication skills with ability to distill complex issues clearly.Practical Approach : A pragmatic, solutions-oriented mindset, with a focus on achieving results while maintaining legal and business integrity.Technical Skills : Proficient drafting and legal technical skills, with keen attention to detail.Global Perspective : Working knowledge or experience working in an international context.Revenue Recognition : Understanding of revenue recognition principles and their application in transactional contexts.Team Player : Strong ability to collaborate effectively with both local and international team members, fostering a cohesive, respectful and productive working environment.Continuous Improvement : A proactive attitude toward improving established practices, with a strong drive to innovate and enhance processes.Commitment to Development : A demonstrated interest in continuous professional development through both internal training programs and external academic or industry-related resources.Not sure if you meet every qualification?

We still encourage you to apply!

We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths.

Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Additional InformationWork Personas We approach our distributed world of work with flexibility and trust.

Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.

Learn more here.

Equal Opportunity Employer ServiceNow is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations We strive to create an accessible and inclusive experience for all candidates.

If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact

• for assistance.

Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S.

Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.

All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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