Reservations Agent

Herbert Park Hotel & Park Residence are looking for a Reservations agent to join their team! Purpose of job : To take reservations to the hotel standard as stipulated in the Standard of Performance Manual. Responsible to : General Manager, Sales & Marketing Manager, Front Office Manager, Reservations Manager. Key Communications : Reception, Conference & Banqueting, and Sales & Marketing. Roles & Responsibilities To be a sales person for the Hotel by up-selling and recommending the Hotel facilities and developing a good rapport with clients. To recognise sales leads and pass them on to the Sales & Marketing Manager. To work closely with the sales team and assist in negotiating rates and organising special promotions. To have full knowledge of all the Hotels rates and packages. To ensure all bookings are confirmed to the client in writing. To operate an efficient filing system compliant to the Hotel standards To yield Hotel rates and ensure the best rates are achieved at all times depending on the hotels availability. Be knowledgeable of upcoming events. To be aware of the payment status of reservations and ensure deposits and prepayments are received on time, liaising with Reception / Accounts accordingly. To ensure all bookings are entered correctly into the Hotel PMS with 100% accuracy. Ensure that all traces are actioned daily. To ensure that all groups on option are chased or cancelled on time. Ensure co-ordination of with Reception re payment details, arrival times, requests. To co-ordinate in advance with the Restaurant, Concierge and any other departments any information which concerns them. To answer all emails coming into the Reservations Office and ensure that all emails are responded to within 24 hours. Assist with the opening and closing of the GDS, hotel website and all other websites on a daily basis and to update the websites regularly with rates and allocations to ensure that the Hotel is bookable and we are yielding the rate. To recognise regular and repeat business and ensure special requests are clearly noted for Reception. To work closely with the Reception team and ensure all information about bookings are passed on in order to ensure every guest has a problem free stay. To help train new front office staff. Reservations operates on a rota basis covering 8am 7pm week days. Occasional cover on weekends or Bank Holidays is required. Skills : Opera Time Management Communication