Returns Agent

Returns Agent - Dublin Airport Role : Assist customers with car hire and returns. Work Environment : Primarily at Dublin Airport, including outdoor work moving cars. Essential Requirements : Full, clean B driving licence, held for a minimum of 2 years. (Candidates without this will not be considered.) Key Responsibilities : Ensure prompt customer vehicle receipt and return. Maintain excellent customer service and damage standards; achieve KPIs. Complete all administration accurately. Process workshop vehicles. Set aside cars for service / repair. Communicate with fleet supervisors (company standards) and damages department (new damage queries). Adhere to company policies, procedures, and safety guidelines. Ad hoc duties as needed. Key Skills : Full, clean B driving licence for at least 2 years (essential). Excellent communication and face-to-face interpersonal skills. Ability to work in a fast-paced team environment. Flexibility for day, evening, and weekend shifts. Car rental / sales experience desirable but not essential (training provided). Passion for service; level-headed approach to busy customer environment. Benefits : Competitive Salary 29+ holidays (including bank holidays) Monthly uncapped commission Medical refund scheme Enhanced statutory sick pay 1.5% employer-matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts Life Assurance x2 basic salary Employee Assistance Programme Career advancement opportunities Voluntary flu vaccination voucher Bike to Work Scheme