Reservations Assistant

Job Title : Reservations Assistant Location : Moxy Dublin Docklands, Dublin, Ireland Department : Front Office / Reservations Reports To : Reservations Manager / Front Office Manager Employment Type : Full-time About Moxy Dublin Docklands At Moxy, we dont do ordinary. Were bold, spirited, and always on. Located in the vibrant Docklands area of Dublin, Moxy Dublin Docklands offers a playful hotel experience for fun-hunters who want style and comfort without the fuss. Were part of the Marriott family, but we do things differentlywith personality, creativity, and a social vibe thats unmistakably Moxy. Position Summary We are looking for a lively and detail-focused Reservations Assistant to join our dynamic team. You will be the first point of contact for guests booking their stay, helping to create a seamless and energetic start to their Moxy experience. Your mission? Keep things organised, provide outstanding service, and help us fill the house with happy guests. Key Responsibilities Handle guest reservations via phone, email, and online systems with accuracy and enthusiasm. Ensure all bookings are entered correctly in the PMS (Property Management System). Respond to guest inquiries, special requests, and group reservations in a timely and friendly manner. Monitor availability and work closely with the front office and revenue teams to optimise occupancy and rates. Liaise with group bookings. Assist with reporting, data entry, and auditing of reservations to ensure accuracy and compliance. Liaise with third-party booking platforms to resolve discrepancies. Promote hotel services and upsell room types or packages where appropriate. Be an ambassador of the Moxy brandenergetic, approachable, and always guest-focused. What Were Looking For Previous experience in a hotel reservations or front office role preferred. Familiarity with Opera V5, MARSHA, or similar PMS systems is a plus. Excellent communication and interpersonal skills. Strong attention to detail and organisational skills. Ability to multitask in a fast-paced environment. A proactive, can-do attitude with a flair for problem-solving. Flexibility to work weekends and bank holidays if required.