Team Lead HR Direct, Leave Support Team, Dublin

Location / Office Policy : Central Park, Leopardstown, Dublin 18 with Hybrid Working (2 days per week in the office) Lead impactful change - Drive transformation and continuous improvement across HR operations in a dynamic, fast-paced environment. Empower your team - Coach and develop a high-performing HR team, delivering exceptional employee experiences. Shape the future of HR - Be at the forefront of process innovation, automation, and service excellence. What is the Role : The HR Team Lead will oversee the Leave Support function within HR Direct, ensuring the delivery of accurate, timely, and employee-focused HR services. This role is pivotal in shaping operational excellence, leading continuous improvement initiatives, and managing third-party HR service providers. You'll work closely with HR Centres of Excellence and key stakeholders to ensure alignment with broader HR strategy and compliance frameworks. Key accountabilities : Team Leadership : Lead and coach a high-performing HR team to deliver exceptional leave-related services (e.g., maternity, paternity, sick leave and income protection). Process Improvement : identify and implement process enhancements to improve service delivery, reduce complexity, and ensure compliance with employment legislation and internal policies. Change Management : Champion HR transformation initiatives, ensuring smooth adoption of new tools, policies, and ways of working. Vendor Management : Oversee relationships with Occupational Health, Income Protection, and other third-party providers to ensure service quality and compliance. Stakeholder Engagement : Collaborate with HR Business Partners, Centres of Excellence and internal stakeholders to align services with business needs and employee expectations. Data Integrity & Reporting : Ensure accurate HR data management and reporting to support decision-making and regulatory compliance. Be an employee centric leader while providing a consistently high standard for all employees. What you Will Bring : 3+ years in a leadership position within an operations centric role, ideally with experience within or significant exposure to Human Resource related functions and processes Demonstrated leadership skills with the ability to inspire, guide, and support HR team members while fostering a collaborative and high-performance culture. Strong understanding of employment law, HR policies, and compliance frameworks. A continuous improvement mindset to streamline processes and enhance employee experience while maintaining data integrity. Excellent interpersonal & Stakeholder Management skills, building strong relationships with a number of third parties and HR Centre of Excellence teams. Proficiency in HR systems (e.g., SAP, CRM, SuccessFactors) and data reporting tools is an advantage. Key Capabilities : Behavioural Capabilities Develops & Empowers Drives Progress Promotes Innovation Eliminates Complexity Technical Capabilities Change Management End to End Thinking If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Noelle Ryan, at for a conversation AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at Disclaimer : Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where WEdnassistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline : Wednesday 16th July (just before midnight) To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login / Register.