Senior Professional Services Engineer

Role

The Professional Services Project Engineer is a critical role responsible for managing and delivering IT projects for both new and existing clients.

This position requires the ability to schedule, manage, and ensure the completion of projects within budget and on time.

The engineer will work in Azure data center environments as well as on premise infrastructures, ensuring that all projects meet high standards of accuracy and compliance while safeguarding client data and security.

Key Responsibilities

Work closely with the professional services manager and team leads from other service delivery areas.

Coordinate project schedules with project managers.

Mentor and train other engineers.

Prepare, schedule, scope, and coordinate projects with account managers.

Design and build cloud-based infrastructures.

Coordinate with clients and their third-party vendors.

Ensure client data integrity and security during projects.

Installation and configuration of client infrastructure.

Produce detailed, clear, consistent, and timely documentation around project infrastructure and services.

Key Requirements

Communication Skills : Strong oral and written communication skills in English; ability to present information clearly.

Problem Solving : Ability to identify problems timely, information analysis, develop alternative solutions, and resolve issues early.

Business Ethics : Treat people with respect; keep commitments; inspire trust; work with integrity; uphold organizational values.

Team Building : Balance team and individual responsibilities; work well in group problem-solving situations.

Analytical Skills : Use experience and logical reasoning to solve problems effectively.

Education : College degree (three-year college or technical school) preferred in IT or related technical field.

Experience : 5-7 years of experience in Microsoft Cloud Solutions, Azure & Office 365, project management, network administration, or Tier 3 support.

IT Skills : Advanced knowledge of Microsoft Azure & Office 365; extensive experience with Entra and Intune; proficiency with IT hardware / software; knowledge of hypervisors like Microsoft Hyper-V & VMware; familiarity with server roles such as Active Directory, SQL, Remote Desktop Services; firewall installation / configuration; network switch installation / configuration.

Benefits / Perks

Time off - 25 days leave + public holidays

One day Birthday leave per year

Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice

Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice

EkcOlympics - a global activity for fun

Learning & development - Unlimited access to Pluralsight learning platform

A lot of responsibilities & opportunities to grow (also internationally)

Why Ekco

Microsoft's 2023 Rising Star Security Partner of the year

VMware & Veeam top partner status

Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards

Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging

We recognise the value of internal mobility and encourage opportunities for internal development & progression

Flexible working with a family friendly focus are at the core of our company values

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