Front Office Manager 4 • Hotel Co Meath

We are currently recruiting Front Office Manager for a 4

• Hotel in Co Meath. Your Role
• Ensure the day-to-day Front Office operations are carried out in line with Department and Hotel standards
• To provide quality service to guests at all times, dealing with all queries and complaints arising in a timely manner
• To carry out duties in accordance with statutory, health and safety requirements
• Assist with Front Desk activities / guest queries and check in / out of guests
• Deal with all payments, ensuring they are balanced and accurate
• Assist with the induction, training and supervision of all Team Members
• Track and monitor weekly customer feedback and respond as appropriate
• Review all Customer Service feedback targets and implement corrective action if / as required
• Ensure guest satisfaction standards are maintained by the Reception Team
• To control all costs, including payroll, associated with the Department
• Motivate the Team Members towards achieving the Sales targets for Front Office
• To liaise with the Revenue and Reservations Manager in maximising Front Office sales The Person
• Have minimum 2 / 3 years previous experience in Front Office Management, in a busy 4
• hotel
• Have excellent interpersonal skills
• Have an appropriate 3rd level qualification in Hospitality / Hospitality Management or a relevant discipline
• Have extensive experience managing operating and managing Opera Cloud PMS
• Be experienced with MS Office packages such as Outlook, Word, Excel, etc.
• Be very flexible, being prepared to help out the rest of the management Team in a willing and positive manner Please note, this role is based on-site fulltime at the Hotel and includes evening and weekend work schedules. Candidates require current legal status to live and work in Ireland without restrictions. What we offer : Competitive Salary Meals whilst on duty in our employee restaurant Complimentary provision of uniforms Excellent Employee discounts Employee Recognition Awards Career Progression To apply please forward current CV in MS Word Format to Skills : Hotel Management Rooms Division Management Front Office Manager Reception Manager Guest Relations Reservations Revenue Manager Benefits : Meal Allowance / Canteen Paid Holidays Parking