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Field Service Engineer

EkcoDublin, County Dublin, IE

30+ days ago

Job type

Quick Apply

Job description

About Ekco

Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!

We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.

In a few words, we take businesses to the cloud and back!

We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Ireland, Benelux, South Africa & Malaysia.

Key Responsibilities

Read, query and clarity installation specification with the nominated vCIO or insides sales team
Provide technical support vCIO / sales team to sign off hardware and parts as required to meet the installation specification
Attend client site at the appointed time, liaise with the client on intended installation time scale and methods / process to be used, if required.
Carry out the job as directed, liaise with the client on completion and ask to confirmation and if there is anything else required on site, ensuring 100% satisfaction from the client on the install.
Escalate any significant changes or additional to the to the vCIO or Scheduling manager when on site to seek clarification
Confirm install is completed to Clients satisfaction. Update ticketing system with time and details, process ticket to next step, closure or escalation.
Inform Scheduling Manager on completion and availability for re-scheduling Specific Performance Measurements
Tasks and job completed within time allocated and on the Installation specification
Ticket updated with all times, comments and configurations updated and captured
Informing the Scheduling Manager on completion and attending site at appointed time
Inform the vCIO on completion and any changes pre vCIO follow up with client
Escalation to vCIO of any future recommendations / follow-up etc. Ability to communicate with clarity - to scheduling the vCIO and the client

Key Requirements

Minimum of 3 years experience in Field Service

Microsoft training on Office 365

3 years of server and network experience

Relevant technical qualifications

Full clean driver’s license Desired Requirements

Manual handling training

Firewall / security training

Connectwise experience

Network and cabling installation experience Technical Competencies Required

Windows Server 2022 training

CompTIA Network+

Microsoft Azure Fundamentals

Fortinet FCA certification (advantage)

Benefits / Perks

Time off - 25 days leave + public holidays

x1 day Birthday leave per year

Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice

Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice

EkcOlympics - a global activity for fun!

Learning & development - Unlimited access to Pluralsight learning platform

A lot of responsibilities & opportunities to grow (also internationally)

Why Ekco

Microsoft’s 2023 Rising Star Security Partner of the year

VMware & Veeam top partner status

Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards

Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging

We recognise the value of internal mobility and encourage opportunities for internal development & progression

Flexible working with a family friendly focus are at the core of our company values

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Field Service Engineer • Dublin, County Dublin, IE

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