Deputy General Manager

Now Hiring at The Grace The Grace | Where Excellence meets Opportunity Westport, County Mayo | Full-Time | Pre-Opening Opportunity Join The Grace Westport Estate, a remarkable new hotel opening in Spring 2026 on Irelands Wild Atlantic Way, at the heart of the captivating Westport Estate.

About the Role The Deputy General Manager plays a pivotal leadership role in the overall operation and guest experience at The Grace Westport Estate.

Acting as second-in-command to the General Manager, the Deputy General Manager ensures smooth daily operations, enforces brand standards, and fosters a culture of excellence across departments.

Principle Responsibilities Assume full accountability for the day-to-day operations of the hotel, ensuring that all Heads of Department manage their respective functions with maximum efficiency and effectiveness.

Conduct regular audits across all service areas and lead the development and implementation of strategies to improve guest satisfaction, cost control, and operational efficiency.

Collaborate with the General Manager to overlook rostering to achieve agreed KPIs Communicate daily revenue targets and collaborate with teams on strategies for achievement.

Participate in weekly Revenue and Sales Meetings as required, focusing on room business levels, forecasting, advertising, and yield management.

Fulfil legal obligations under the Health, Safety & Welfare at Work Act 1989 and subsequent applicable legislation.

Actively support and contribute to the hotel's sales efforts in collaboration with the Sales & Marketing Team, seeking new business opportunities and ensuring optimal promotion of hotel offerings.

Serve as a role model in the delivery of the Hospitality First program, ensuring all team members are trained and understand their responsibilities in providing exceptional service.

Ensure that all Heads of Department implement relevant training programs, maintain up-to-date training records, and follow through on team development plans.

Remain informed of industry trends, service innovations, and equipment developments through industry literature and competitor analysis.

This job description is not intended to be either prescriptive or exhaustive, it is issued as a framework to outline main areas of responsibility at the time of writing.

Required Experience & Skills Minimum 5 years experience in a similar role of progressive leadership in luxury hotel operations.

Strong interpersonal, leadership, and analytical skills.

Familiarity with PMS systems, preferably Opera Cloud, POS and revenue management systems.

Display excellent knowledge of budget forecasting and SOP development.

Fluency in English; additional languages are a plus.

Eligibility to work in Ireland.

The Grace Westport Estate is an equal opportunity employer.

We strive to create and maintain a diverse workforce where