Transformation Lead / Program Manager (Digital Transformation)

Sustainability that means business

Who we are :

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia.

With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon-neutral future.

What we do :

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries.

Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience worldwide.

Our people :

AMCS offers team members more than just a job—an opportunity to build a career with a growing, evolving company that is pioneering new ways of working to positively impact the world.

Established in Ireland, we maintain our local roots and start-up mentality, fostering a culture of connection, openness, collaboration, and creativity.

About the Role :

We are seeking an experienced Transformation Lead / Program Manager for Digital Transformation to spearhead and manage a comprehensive digital transformation initiative across the organization.

This role will focus on enhancing the entire Customer Journey—from lead generation to customer success—by leveraging digital technologies and processes.

The Transformation Lead will collaborate with cross-functional teams to ensure strategy alignment, value delivery to customers, and measurable outcomes.

We consider candidates who wish to work fully onsite, hybrid, or remotely.

This is initially a 12-month Fixed Term Contract.

Key Responsibilities :

Strategic Leadership :

Develop and implement a comprehensive digital transformation strategy that enhances the Customer Journey, aligning with organizational goals and market needs.

Serve as the primary liaison for all digital transformation initiatives, facilitating communication between leadership, cross-functional teams, and external partners.

Project Management :

Oversee planning, execution, and delivery of digital transformation projects, including lead generation, sales automation, customer onboarding, and customer success initiatives.

Establish and monitor KPIs to measure project effectiveness, customer satisfaction, and ROI.

Customer Journey Optimization :

Analyze the current Customer Journey to identify pain points and opportunities for improvement, ensuring a seamless experience from lead to customer success.

Lead process mapping activities to document workflows and identify inefficiencies.

Implement strategies that improve customer engagement and retention.

Stakeholder Engagement :

Build strong relationships with internal teams (Marketing, Sales, IT, Customer Support) and external stakeholders to ensure collaboration and alignment.

Facilitate workshops, meetings, and presentations to communicate progress and gather feedback.

Change Management :

Develop and execute change management strategies to support digital transition, ensuring buy-in and engagement.

Identify and address resistance, fostering a culture of innovation.

Team Leadership :

Lead and mentor cross-functional teams, ensuring accountability and promoting collaboration.

Allocate resources effectively, resolve conflicts, and enhance team dynamics.

Data-Driven Decision Making :

Use analytics and market research to guide strategy, ensuring decisions are based on insights.

Stay updated on trends and innovations to foster continuous improvement.

Qualifications : Education :

Bachelor's degree in Business Administration, Digital Transformation, Management, or related field; MBA or advanced degree preferred.

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