Senior Change / Programme Manager, Change & Innovation

What you will do

We are seeking a dynamic Change & Innovation Senior Leader to spearhead transformative initiatives, leveraging a blend of change management expertise, process optimisation, and technology integration to deliver exceptional outcomes.

Reporting to the Change & Innovation Executive Manager – Customer Solutions, this role is responsible for leading specific strategic transformation initiatives, leveraging change management, process optimisation, and technology integration experience & skills to deliver key business outcomes.

The person will lead engagement on these initiatives, manage key stakeholders, costs and lead a team of people to deliver.

In addition, this role is accountable for ensuring effective governance guidelines are in place, is accountable for ensuring ownership, co-ordination, visibility, budget control and timely delivery of a programme of prioritised strategic change projects.

What you will help us to achieve

Lead and execute strategic business transformation projects, driving innovation and achieving measurable outcomes.

Manage, mentor and hold to account a team of project and change managers.

Identify and implement process optimisation opportunities to enhance efficiency, productivity, and customer satisfaction.

Drive the adoption of new and emerging technologies, ensuring seamless integration into business operations.

Partner with cross-functional teams to design and deliver impactful change management strategies that promote engagement and adoption.

Provide leadership to the design, development, delivery and management of change communications to ensure effective stakeholder management.

Analyse performance metrics and feedback to refine strategies and continuously improve transformation initiatives.

Foster a culture of innovation and collaboration, encouraging creativity and empowering teams to think beyond the status quo.

Provide portfolio leadership to implement programmes, projects and initiatives into an operational status, following established release, change, and quality management principles.

Coordinate all activity on a Programme including business process redesign, system design and development, training, communications, testing, transition, rollout, handover and support.

Critique and analyse programme planning and manage complex sequencing across a significant roadmap of change and continuously review ways of working to ensure efficient, effective, and transparent communication.

Develop roadmap plans alongside yearly prioritisation process to ensure all aspects of programme schedules and deliverables are considered and agreed across all stakeholders.

Ownership of reporting processes and ensuring accurate and timely updates are provided to both internal and external stakeholders.

Provide a single point of accountability as the principal interface for all matters affecting the Portfolio and its progress.

Own and develop Portfolio / Programme governance and develop effective reporting processes.

Manage and hold to account the enablement and business teams to deliver to overall programme timelines and delivery commitments.

Provide hands on support to manage and implement projects.

What you will need to be successful in the role

The successful candidate ideally should have :

Experience leading in similar roles developing solutions across a large scale portfolio with strong stakeholder alignment and engagement throughout the design and delivery process.

8+ years of experience in Program and Change Management in regulated industries such as banking or insurance is advantageous, but other sectors will be considered.

Proven experience in leading change and innovation initiatives and agendas.

Strong expertise in process optimisation, business transformation, and emerging technology integration.

Hands-on experience with change implementation projects.

Exceptional leadership and stakeholder engagement skills, with the ability to inspire and influence at all levels.

A strategic mindset with a practical approach to problem-solving and execution.

A track record of delivering measurable results through innovation and change initiatives.

Knowledge of change management methodologies is highly desirable.

About us

Irish Life is one of Ireland's largest financial institutions with a presence across a range of financial services markets.

We are one of Ireland's leading financial services groups with over 1.5 million customers.

We have been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.

It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.

We are proud of our culture of developing and supporting the growth and professional development of our people.

The company reserves the right to draw up a shortlist as part of the selection process.

Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers.

Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

Irish Life is proud to be an Equal Opportunities employer.

We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued.

We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.

We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact

• and we will be delighted to ensure you are fully supported to be your best.

ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.

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