IT Service Desk Analyst

We are seeking a dedicated Service Desk Analyst to provide exceptional technical support to a leading legal organization. This role involves troubleshooting, problem resolution, and delivering high-quality service in a dynamic, professional environment. The successful candidate will possess excellent communication skills, a customer-focused approach, and a strong technical foundation. Key Responsibilities Act as the first point of contact for IT support queries, logging, managing, and resolving incidents and requests. Provide support for hardware, software, and network-related issues, both remotely and on-site. Troubleshoot and resolve issues with end-user devices, including desktops, laptops, printers, and mobile devices. Manage user accounts, permissions, and access in Active Directory and other systems. Support Microsoft 365 applications and legal-specific software solutions. Escalate unresolved issues to appropriate teams while ensuring timely follow-up with users. Document resolutions and maintain accurate records in the service desk system. Assist with onboarding and offboarding processes, including equipment setup and user training. Key Skills & Requirements Proven experience as a Service Desk Analyst or similar role (2+ years). Strong knowledge of Microsoft 365, Windows 10 / 11, and Active Directory. Familiarity with ITIL practices and ticketing systems such as ServiceNow or JIRA. Basic troubleshooting of networking issues (e.g., DNS, DHCP, VPN). Excellent communication and interpersonal skills with a customer-focused approach. Ability to prioritize tasks and work effectively in a fast-paced environment. Experience in the legal sector or supporting legal software is an advantage. Desirable Skills Knowledge of legal practice management systems or document management solutions. Certifications such as ITIL Foundation, CompTIA A+, or Microsoft certifications. Familiarity with remote support tools like TeamViewer or Zoom. Contract Details Duration : Initial 6-month contract with potential for extension. Skills : Help Desk Support Microsoft Windows XP 1st Line TeamViewer User Administration Benefits : Competitive Daily Rate Hybrid