This job offer is not available in your country.
Service Desk Manager - Centric Health
Centric HealthDublin, County Dublin, IE1 day ago
Job type
- Quick Apply
Job descriptionManage daytoday operations of the service desk Triage incoming incidents and service requests and assign them to the appropriate service desk engineer Oversee the handling of all tickets to make sure issues are resolved within agreed timelines Maintain accurate hardware and software asset inventories Ensure processes for starters and leavers are in place and followed consistently Develop and maintain service desk procedures and knowledge base articles Track performance using SLA compliance, resolution times, and customer satisfaction metrics Produce regular performance and asset reports for leadership Identify recurring problems and work with other IT teams to deliver longterm fixes Train, mentor, and support service desk staff to improve technical and customer service skills Act as the escalation point for complex or critical issues Coordinate with vendors or external partners when thirdparty support is needed Support change management activities by preparing the desk for new systems or updates Monitor incoming tickets, triage each one, and assign to the right engineer based on skill and workload Review ticket queues throughout the day and adjust priorities as needed Check dashboards to monitor SLA compliance and spot atrisk tickets Hold short team meetings to confirm daily priorities and share updates Respond to escalations from analysts handling difficult or highimpact cases Communicate with users or managers about ongoing major incidents or delays Validate and update hardware and software asset records in the inventory system Review and approve onboarding and offboarding tasks to ensure equipment, accounts, and access are handled correctly Approve and review updates to the knowledge base and standard procedures Provide coaching and onthespot training for team members during live support situations Work with other IT teams when issues go beyond first or second line support Report to leadership on service desk performance and highlight risks or patterns Update project management with progress regularly
Service Desk Manager, Centric Health
The Service Desk Manager leads the IT support team that handles requests, incidents, and issues across the business. This role ensures reliable daytoday operations, accurate tracking of hardware and software assets, and consistent onboarding and offboarding processes for employees.
Benefits of Working with Centric Health
- Pension : Company matches a 5% employee contribution monthly.
- Employee Assistance Programme : Access to independent, trusted advisors for personal challenges.
- Sick Leave : Up to 2 weeks of paid sick leave upon completion of probation.
- Discounted GP Visits : Available for employees and immediate family at Centric Health Practices.
- Indemnity Coverage : Provided under the company's policy.
- Birthday Day Off
- Maternity & Paternity Leave
- Flexible Working Arrangements
Specific Job Details :
Location : RSA House, Sandyford Road, Dundrum, Dublin 16
Contract Type : Perm Fulltime
Hours : 40 hours per week
Working Pattern : Monday to Friday (09 : 00 am to 6 : 00 pm) flexible
Responsibilities :
Day to Day Activities :
Equal Opportunity Statement :
Centric Health is an equal opportunity employer committed to fostering a diverse and inclusive workforce.
Create a job alert for this search
Service Manager • Dublin, County Dublin, IE
Related jobs
To exceed client expectations by adding value beyond the agreed Key Performance Indicators (KPIs) and to build CPM’s business by developing the services provided to them.
To deliver, as a minimum, p...Show moreLast updated: 14 days ago
Full-time, 40 hours per week (Flexible).Samsic Facility Ireland is looking for a motivated Client Service Manager to lead and support a team of Area Managers, ensuring top-quality service delivery ...Show moreLast updated: 30+ days ago
Quinn Downes Service & Maintenance (QDSM) is one of Ireland's leading companies specialising in the provision of complete Hard Services Maintenance & Facility Supports.Operating under the Q...Show moreLast updated: 21 days ago
Technical Service Desk Delivery Manager
Evad Technology GroupDublin, Leinster, Republic of Ireland A Technical Service Desk Delivery Manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization.
They are in charge of a variety of tasks, suc...Show moreLast updated: 30+ days ago
Service Delivery Manager
Capaciteam LimitedDublin, Leinster, Republic of Ireland Service Delivery Manager Overview We are seeking a Service Delivery Manager to oversee day-to-day operations, drive continuous improvement, and ensure high-quality service delivery across a fast-gr...Show moreLast updated: 26 days ago
- Promoted
Client Service Manager - Retail
Cpm IrelandDublin, Ireland The Purpose of the Role : To exceed client expectations by adding value beyond the agreed Key Performance Indicators (KPIs) and to build CPM's business by developing the services provided to clients...Show moreLast updated: 4 days ago
Client Service Manager - Retail
CPM IrelandDublin, County Dublin, IEQuick Apply
- Promoted
Centre Manager
Rehab GroupWicklow, Leinster, Republic of Ireland We are an independent voluntary organisation providing services and support for people with disabilities and their families for more than 70 years.
Our work positively impacts the lives of over 12,0...Show moreLast updated: 12 days ago
- Promoted
EHR Service Specialist
Mater Private Hospital GroupDublin, Leinster, Republic of Ireland The EHR Service Specialist is responsible for supporting the effective governance, development, learning, training, upgrading, and ongoing support of the Meditech Electronic Health Record (EHR) sys...Show moreLast updated: 4 days ago
- Promoted
Clinical Nurse Manager 2 - Intellectual Disabilities Residential Service
TTM Healthcare SolutionsWicklow, Leinster, Republic of Ireland TTM Healthcare are currently recruiting a Clinical Nurse Manager 2 on behalf of an Intellectual Disabilities Service supporting children / young adults based in East Wicklow.This is a full time perma...Show moreLast updated: 14 days ago
- Promoted
Client Service Manager - Retail
CpmDublin, Ireland To exceed client expectations by adding value beyond the agreed Key Performance Indicators (KPIs) and to build CPM's business by developing the services provided to them.
To deliver, as a minimum, p...Show moreLast updated: 5 days ago
Service Manager
BMS RecruitmentDublin, Leinster, Republic of Ireland SERVICE MANAGER Market leading distributor of medical and surgical equipment are seeking a Service Manager in Dublin.THE COMPANY : Our client is an Irish owned company set up nearly 60 years ago.The...Show moreLast updated: 29 days ago
Client Services Manager
Samsic FacilityDublin, County Dublin, IEQuick Apply
- Promoted
Service Improvement Manager
WhatJobsDublin, Ireland Service Improvement Manager Overview We are seeking a Service Improvement Manager to lead initiatives that enhance service delivery, streamline operations, and drive continuous improvement across a...Show moreLast updated: 3 days ago
Service Manager
Capaciteam LimitedDublin, Leinster, Republic of Ireland Service Manager - Facilities Overview We are seeking a Service Manager to oversee day-to-day operations, drive continuous improvement, and ensure high-quality service delivery across a fast-growing...Show moreLast updated: 24 days ago
- Promoted
Operational Excellence Lead
ZoetisWicklow, Leinster, Republic of Ireland POSITION SUMMARY This is a key position within Zoetis Global Manufacturing Supply (GMS) organization.The principal purpose of the role is to drive continuous improvement and operational efficiency ...Show moreLast updated: 13 days ago
- Promoted
Service Improvement Manager
Capaciteam LimitedDublin, Leinster, Republic of Ireland Service Improvement Manager Overview We are seeking a Service Improvement Manager to lead initiatives that enhance service delivery, streamline operations, and drive continuous improvement across a...Show moreLast updated: 3 days ago
- Promoted
Technical service desk delivery manager
WhatJobsDublin, Dublin, Ireland A Technical Service Desk Delivery Manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization.
They are in charge of a variety of tasks, suc...Show moreLast updated: 11 days ago
- Promoted
Service improvement manager
WhatJobsDublin, Dublin, Ireland Service Improvement Manager Overview We are seeking a Service Improvement Manager to lead initiatives that enhance service delivery, streamline operations, and drive continuous improvement across a...Show moreLast updated: 2 days ago
Service Desk Lead
Quinn Downes GroupDublin 12, Dublin, IEQuick Apply
- Promoted
Technical Services Manager, Medical Devices, Bray, Co. Wicklow 65-75k plus
Cpl ResourcesWicklow, Leinster, Republic of Ireland Technical Service Manager Medical Devices Location; Bray, Co.Wicklow with site Visits €65€75k + Car + 25 Days Holiday Full-time, Permanent On behalf of our client, a long-established, respected med...Show moreLast updated: 13 days ago