Director of Rooms Division

Dromoland Castle is currently seeking an exceptional Director of Rooms Division. This pivotal role is responsible for the strategic leadership and operational excellence of our Front Office, Accommodation, and Maintenance departments, ensuring a seamless guest journey, from prearrival to departure.

As Director of Rooms Division, you will champion operational efficiency, service innovation, and cross departmental collaboration, aligning every element of the Rooms Division with our elevated standards of luxury hospitality. This position plays a critical role in achieving and maintaining Forbes 5Star certification, requiring an uncompromising commitment to personalisation, attention to detail, and operational precision across every guest touchpoint.

Key Responsibilities :

• Provide strategic direction and daily operational oversight for the Rooms Division, ensuring exceptional guest experiences and optimal departmental performance.
• Lead and inspire teams in the Front Office, Accommodation, and Maintenance, promoting a culture of excellence and accountability.
• Monitor and manage guest satisfaction metrics, responding to feedback and driving continuous improvement aligned with Forbes and brand standards.
• Assist with the successful implementation of Forbes Travel Guide standards and other external brand audit requirements.
• Develop, manage, and report on departmental budgets, forecasts, P&L, and CAPEX plans, ensuring cost effective and high quality operations.
• Drive labour productivity, optimise scheduling, and ensure efficient resource planning across departments.
• Lead and participate in the Executive Committee, contributing to broader hotel strategy and vision.
• Collaborate closely with Sales, F&B, Spa, Events, and Reservations to ensure a seamless guest experience across all touchpoints.
• Serve as an ambassador for the hotel's brand and reputation, both internally and externally.
• Ensure all operations comply with health & safety, fire, and security standards.

Qualifications, Knowledge & Experience :

Key Competencies :

Why Join Us?

At Dromoland Castle , you will be part of a team committed to preserving the legacy and luxury of one of Ireland's most iconic destinations. We offer :