Technical Support Engineer – Dublin 7 (3-Month Temporary Contract)

Technical Support Engineer – Dublin 7 (3-Month Temporary Contract)

About the Role

We are seeking a Technical Support Engineer for a 3-month fixed-term contract, with potential extension up to a year based on performance.

The role is onsite in Dublin 7, providing hands-on technical support to end users, troubleshooting issues, and ensuring smooth IT operations.

Occasional support for satellite offices may be required.

The IT Support team works a 39-hour week (Monday to Friday) and participates in an on-call rota for critical systems outside normal hours.

Key Responsibilities

Provide first-line technical support to end users, resolving issues promptly.

Implement and support information security policies, including GDPR compliance.

Log and track incidents and service requests using the internal system.

Manage user accounts, including setup and password resets.

Support and troubleshoot in-house applications.

Coordinate with third-party vendors for support.

Monitor backup logs and escalate issues when necessary.

Escalate unresolved issues to higher support levels or external vendors.

Assist with basic printer support and escalate as needed.

Contribute to IT projects and initiatives.

Perform basic network troubleshooting and vulnerability monitoring.

Own ongoing technical issues to ensure resolution.

This list is not exhaustive; additional duties may be assigned as needed.

Skills and Experience

At least 2 years' experience in 1st line / technical support.

Strong knowledge of Microsoft environments (Windows 10 / XP, MS Office) and PC hardware.

Excellent customer service and communication skills.

Strong troubleshooting and problem-solving skills.

Ability to prioritize tasks independently and in a team.

Fluent English, eligible to work in Ireland.

Experience in healthcare environment preferred.

Familiarity with Zebra printer configuration.

Microsoft certifications preferred.

Knowledge of network protocols, ITSM tools, and ticket systems.

Full clean Irish driving license.

Why Join Us?

Gain experience with a dynamic IT team.

Work with cutting-edge healthcare IT systems.

Develop technical skills and industry knowledge.

If passionate about technology and proactive in problem-solving, we want to hear from you.

Datapac is an equal opportunities employer.

Please mention any interview requirements when submitting your CV.

"At Barretstown, we rebuild the lives of children affected by serious illnesses. We serve 5,000 campers annually with 1,200 volunteers. Communication is crucial, and Datapac has helped us streamline our processes."

"Datapac provides excellent support and service. I highly recommend their services."

"Datapac has been our sole IT maintenance provider in Ireland, offering support through their Wexford and Dublin centers, consistently meeting SLA targets. Their engineers are highly skilled."

"Partnering with HP Gold, Datapac provided a highly specified test platform for our application, demonstrating their technical expertise."

"Datapac understands our needs, offers cost-effective solutions, and acts as an on-site IT department, enhancing our efficiency and productivity."

Address : Forsyth House, Cromac Square, Belfast, BT2 8LA

Waste from Electrical and Electronic Equipment (WEEE)

Datapac participates in the WEEE Recycling Scheme, offering free collection of end-of-life electrical and electronic equipment.

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