This job offer is not available in your country.

Duty Manager

The Metropole HotelCork, County Cork, IE

30+ days ago

Job type

Quick Apply

Job description

The Metropole Hotel is looking for a Full Time Duty Manager to join the team on a full time basis.

Job title : Duty Manager

Reports to : Deputy General Manager / General Manager

Your role is defined in terms of these values, as shown below :

COMMITMENT to the PASSIONATE PURSUIT OF PERFECTION :

Every team member is expected to strive for the 'Passionate Pursuit of Perfection' to ensure that the hotel guest's comfort and satisfaction is catered for in a friendly, helpful, efficient and personalised manner.

SCOPE OF WORK :

To assist in the smooth and efficient running of the hotel ensuring standards and guest satisfaction are maintained always thus ensuring revenue is maximized.
Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives.

MAIN DUTIES AND RESPONSIBILITIES :

Maintaining the highest health, safety and security standards across all areas while on shift

To liaise with all HOD's daily to ensure sufficient staffing levels.

To ensure that the operation in all areas is running to the agreed standard and follow up any discrepancies with the relevant HOD's.

To assist in the daily operation of all departments as required i.e. F&B outlets, Accommodation and Front Office

To be operationally responsible for the service delivery and standards throughout the entire building when on duty.

To patrol the building ensuring that all fire exits are free from obstruction and in proper working order.

To be present around the building always during the day. In particular, the Duty Manager must maintain a lobby presence between the peak check in / out times, during lunchtime in around the lobby and restaurant and around the banqueting area during the peak tea / coffee times.

To conduct show rounds as required and have a working knowledge of C&B spaces.

To ensure that all goods and purchases are verified, documented and stored in an efficient manner.

To ensure that the highest level of cleanliness is upheld in all areas of responsibility.

Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction, effectively responds to guest problems and complaints.

To actively participate in the creation of management strategies and review and update it as required.

To be operationally responsible for the service delivery and standards throughout the entire building when on duty.

Ensure that all signage throughout the building is up to date, in the correct standard and professionally displayed.

Patrol the building at regular intervals paying particular attention to cleanliness, both inside and outside the building.

To patrol the building ensuring that all fire exits are free from obstruction and in proper working order.

To take control and lead the team in the event of a fire alarm or pre-alarm scenario.

Ensure that the back of house areas are in clean and proper condition.

Ensure that the hotel is capable of achieving 100% room's occupancy and that no rooms are blocked off.

Chair the daily team briefing ensuring that all the days business is covered and any feedback is followed up.

Ensure that a comprehensive handover system is put in place to inform the Manager on Duty of all the VIP's, Complaints, Special Requests, Function Business and AOB.

To ensure that all contractors are signed in

To look after requisitions outside of store hours ensuring that all documentation is completed.

To handle all complaints in a calm, organized and discreet manner ensuring complete service recovery every time.

To get involved in and carry out training in the hotel.

To complete all projects within the required timeframe as directed by senior management.

To ensure that all relevant Duty Manager Documentation is in place.

To ensure that all necessary Duty Management documentation is compiled, recorded and stored. The Duty Manager will police this system to ensure that all HOD's covering DM shifts are trained and comply with the agreed operating procedures.

Company Benefits

Competitive rate of pay

Relocation Assistance

Access to our Company Pension Scheme

Death in Service Benefit

Employee referral bonus

Friends & Family discounts across our restaurants

Special rates in our hotel accommodation

Paid internal and external training days

Access to Trained Mental Health First Aiders

Team Member Social & Wellbeing Events

Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month

Meals on Duty

Assistance with Leap Cards

Create a job alert for this search

Duty Manager • Cork, County Cork, IE

Related jobs

Promoted

Duty manager

Noel Recruitment GroupCork, Munster, Republic of Ireland

Job Title : Duty Manager Location : West Cork (Hotel / Restaurant) Role Type : Full-time, Permanent Reports To : General Manager / Senior Management Team About the Role : The Noel Group is a leading rec...Show moreLast updated: 15 days ago

Promoted

Duty Manager

FlexiStaffCork, Munster, Republic of Ireland

Duty Manager - Cork City Centre Hours : 42 hrs / week, Salary : € DOE Reporting to : Assistant Manager & Store Manager Type : Full-time, Permanent Why Join Us? Be the backbone of our store.You'll play a ...Show moreLast updated: 30+ days ago

Food and Beverage Duty Manager

The Metropole HotelCork, County Cork, IE

Quick Apply

Food & Beverage Duty Manager.We are currently seeking a Duty Manager with a specific focus for the Food & Beverage department to join our amazing team in The Metropole Hotel.Duties & Re...Show moreLast updated: 30+ days ago

Promoted

Assistant GM

Noel Recruitment GroupTipperary, Munster, Republic of Ireland

The Noel Group is proud to partner with a leading accommodation services provider to recruit an Assistant General Manager for their busy family-only accommodation centre in Roscrea, which houses up...Show moreLast updated: 14 days ago

Promoted

Site Manager

INFORM3 RecruitmentTipperary, Munster, Republic of Ireland

Inform3 are recruiting for a Tier 1 builder with experience in projects for many sectors.Company places an emphasis on the safety of their staff with high standards of corporate governance and busi...Show moreLast updated: 26 days ago

Promoted

Senior Duty Manager

Dalata Hotel GroupCork, Munster, Republic of Ireland

Job Ref : DAL2884 Branch : Clayton Hotel Cork Location : Clayton Hotel Cork, Cork Salary / Benefits : Competitive Salary Contract type : Permanent Hours : Full Time Hours per week : 39 hours Posted date : 12...Show moreLast updated: 14 days ago

Promoted

Senior duty manager

WhatJobsCork, Cork, Ireland

Promoted

Textile Department Manager - Co. Tipperary

Dunnes StoresTipperary, Munster, Republic of Ireland

Job Description We are Ireland's largest retailer providing fashion, homewares and food for our loyal customers.We operate 134 stores across Ireland, Northern Ireland, and Spain, as well as a growi...Show moreLast updated: 30+ days ago

Promoted

Assistant Manager

Connections GroupTipperary, Munster, Republic of Ireland

Tipperary Salary : €32,000 - €34,000 The Role An exciting opportunity has arisen for an Assistant Store Manager to join a well-established sports retail brand in Clonmel. This position offers the cha...Show moreLast updated: 30+ days ago

Promoted

Site Manager

Design Build SearchTipperary, Munster, Republic of Ireland

Our client, an established and forward-thinking construction firm is seeking an experiencedSite Manager for an upcoming project based in Clonmel. This role presents an excellent opportunity to becom...Show moreLast updated: 30+ days ago

F&B Duty Manager

Great National Ballykisteen Golf HotelLimerick Junction, County Tipperary, IE

Quick Apply

We are seeking a Food and Beverage.This role is essential in overseeing daily operations, ensuring the highest standards of guest satisfaction, and supporting the seamless coordination of hotel ser...Show moreLast updated: 30+ days ago

Promoted

Account Manager

EurocarpartsTipperary, Munster, Republic of Ireland

Account Manager Field Based Covering Tullamore and Nenagh Job Overview Building relationships with our customers - looking after their account, supporting their business to grow.Offering solutions ...Show moreLast updated: 4 days ago

Promoted

Site Manager (Major Hotel Development)

Talent-CurveCork, Munster, Republic of Ireland

Job title : Site Manager Location : Co.Cork Salary : Negotiable DOE / Competitive Project : Major Hotel Development An excellent opportunity has arisen for an experienced Site Manager to join a leading Tier ...Show moreLast updated: 20 days ago

Promoted

Project Manager- Construction

MATRIX Recruitment GroupTipperary, Munster, Republic of Ireland

Matrix Recruitment isseeking candidates for aProject Manager- Constructionfor ourclient,in County Tipperary.Your role will be hybrid- office / home / travel to sites. As the Project Manager, youll lead ...Show moreLast updated: 12 days ago

Promoted

Senior Day Service Manager

AvistaTipperary, Munster, Republic of Ireland

Avista is a progressive organisation, providing a wide range of services including Day, Residential and Respite supports to both Children and Adults in various locations across 3 Regions.The organi...Show moreLast updated: 4 days ago

Promoted

Senior Duty Manager

WhatJobsCork, Ireland

Promoted

Duty manager

WhatJobsCork, Ireland

Promoted

Duty Manager

WhatJobsCork, Ireland