Hotel Duty Manager

Career Vision Recruiters have an exciting opportunity for an enthusiastic, customer-focused individual to join our team as aDuty Manager in a well know Hotel in Co. Wexford. You will ensure that a consistent high standard and quality of service always exist with a specific focus on both Food and Beverage and Front of House with a knowledge of Opera systems. Duties To oversee departmental operations, including service efficiency, customer care standards, property maintenance and cleanliness To ensure that all staff conduct themselves in accordance to the Standard Operating Procedure (SOP) manual and hotel policy Ability to direct the team in all operational departments in their day-to-day duties Assist in the smooth running of Front of House, F&B Operations in the hotel To maintain control over the cash on the premises (floats, cash registers, the back safe) To handle any complaints that may arise ensuring that each complaint is handled in a professional manner that complies with the hotel policy Ensure quality and standards are met consistently throughout all departments Anticipate guest needs, and proactively manage their expectations. To ensure that the food and beverage department is operating within the food and hygiene regulations (HACCP) To log any accidents or incidents that may occur to patrons or employees of the hotel in the Duty Managers hand over diary and accident / incident report forms To assist the senior management team to assess and improve hotel processes and procedures Requirements Previous experience as a Duty Manager or F&B Supervisor (Minimum of 2 years) Possess excellent customer service skills. Be passionate about the hospitality industry Excellent communication & organisational skills Be a team player Available for evening and weekend work Skills : food and beverage rooms front of house team leader