After sales technical representative / dublin west motor industry

After Sales Technical Representative / Dublin West Motor Industry Our client is a highly reputable motor company seeking an After Sales Technical Representative to join their team.

Salary : €50 K plus excellent benefits.

(3 year Full Time Contract) The Role : Support Dealer Network with the provision of technical support through CQS (central quality system) and follow up Dealer technical reports.

Attend to Dealer technical queries (telephone / email).

On-site technical support to network when necessary.

During Dealer visits check Dealer workshops for Technical Information systems usage.

Advise Training Department on Dealer requirements regarding technical competency improvements.

Document reports on field visits, vehicle, and Dealer facility.

Compile field technical reports.

Liaison on all technical matters.

Investigate and report on and resolve technical issues.

Support Customer Relations Department with Network CR related issues.

Implement Campaigns with network training when necessary.

Follow technical / general training as required.

Prepare presentation for regional technical meetings held twice yearly.

Support internal departments with technical queries (Training, Warranty, Parts, Product etc.) The Candidate : A minimum of five years experience in a similar position either at distributor level or with a main Dealer franchise.

Specialist skills in the area of vehicle electronics, modern diesel engine technology and troubleshooting.

Excellent customer service skills, responding to requests in an efficient manner.

Ability to communicate effectively at all levels.

Excellent organisational skills.

Ability to prepare easy to read reports and information with strong IT skills.

Full, clean drivers licence.

Skills : 5+ years experience Distributor level experience see spec Dealer Franchise experience Benefits : Excellent Benefits