Experienced Motor Claims Handler

Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie. At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. As a proud member of the Intact family, were part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. We want you to thrive and grow with us and well give you all the tools, flexibility and learning opportunities you need to do it. And, if you bring your best, then we promise to give you, our best. Culture and Community RSA is a purpose-driven business our purpose is to help people, businesses, and society prosper in good times, and be resilient in bad times. We do that by living our values Integrity, Respect, Customer-driven, Excellence, and Generosity in everything that we do. We provide an open and honest workplace where everybody contributes, and every view is listened-to and respected. Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. Were also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner. Our stats dont lie in our annual engagement survey 87% of our people celebrate the diversity in their teams and the wider company 90% of our people feel safe to speak up and share if theyve made a mistake 91% of our people feel valued and respected by leadership 89% of our people are benefiting and thriving through our hybrid working model So if you want to make a difference every day, wed love to have you. Experienced Claims Handler This is an exciting career opportunity within the Insurance industry. You will be rewarded with a competitive salary which will progress when you achieve qualification in line with our refreshed reward offering in addition to our excellent employee value proposition and benefits. We are currently hiring for an experienced Claims Handler to join our Third-Party Motor Damage team based in Galway. The role is a full-time position and can be office-based or with hybrid flexibility following training and probationary period. Training takes place in our Galway office in Knocknacarra. We are looking for individuals with minimum APA qualification and / or prior claims handling experience. Key Responsibilities : You will spend most of your time reviewing and assessing claims for Third Party claimants. Having high levels of empathy and understanding for our customers and claimants This will involve taking claim notifications over the phone, providing updates on claims, and working with customers and service providers to progress third party claims towards settlement Managing customer interactions in an efficient, courteous, and timely manner to deliver high standards of customer satisfaction Working proactively with service providers to ensure fair and efficient investigation and evaluation of liability and damage and agreeing appropriate repair, replacement, or reimbursement. Supporting more experienced colleagues in the handling of complex cases Delivering the highest standards of quality to continuously improve Requirements : APA Qualified working toward CIP 1-2 years experience handling motor damage claims. Experience in motor claims handling negotiation and settlement Strong customer services skills Confident, enthusiastic, and professional phone manner Ability to communicate with customers over the phone and multitask Ability to work independently on assigned portfolio to achieve team performance targets Experience of Microsoft Word and Excel desirable but not required Regulatory Requirements : If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act. RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status Skills : Claims Handling motor damage Customer Services Benefits : Bonus & Benefits