Vehicle Damage Assessor (VDA) / Estimator

Vehicle Damage Assessor (VDA) / EstimatorWe are seeking a skilled and experienced Vehicle Damage Assessor / Estimator to join our high-performing team at PARC. This is an excellent opportunity to be part of a well-respected and growing business known for its quality, integrity, and commitment to excellence in automotive repair. To effectively convert prospective clients into customers. To prepare all estimates in such a manner as to enable our Motor Accident Repair Centre to achieve our profit benchmarks. To prepare all estimates in an accurate and thorough manner on our computerised estimating systems Audatex so as to provide the work shop with a detailed blueprint of the repairs. Desirable Characteristics The VDA / Estimators position involves a great deal of contact with the public. For this reason, the VDA should be friendly, accommodating, cheerful, well-groomed, outgoing, and able to get along well with people. These qualities are essential to achieving an acceptable sales closing ratio. Key Responsibilities Accurately assess vehicle damage using Audatex or similar estimating software Prepare clear, detailed repair estimates in line with industry standards Liaise effectively with insurance providers, customers, and our workshop team Plan and document repair jobs efficiently to support workflow Ensure all assessments and documentation are accurate, thorough, and compliant Greet each customer in a cheerful, positive manner. Make every effort to make the customer feel comfortable and welcome during the sales and estimate process, or when visiting the company Educate each customer about the process of getting a vehicle repaired, including insurance procedures, repair techniques, safety, value, etc. Confidently inform customers that you feel our company is the best place for them to have their car repaired and that you sincerely want their business. Maintain an appropriate dress code that characterises professionalism and trust. Develop a follow-up system for all estimates not captured and for all completed jobs. Customer dissatisfaction issues should be dealt with swiftly and effectively. Prepare all estimates in an accurate and efficient manner on our computerised estimating system keeping in mind that the estimate later becomes the blueprint for the repairs. Accuracy and detail cannot be overstressed. Observe the guidelines and procedures in processing a job using step-by-step procedures for the entire administrative process. Monitor and maintain company sales performance standards and sales goals, and post results each month for Management Review. Continually work toward improving your sales skills, knowledge and strategies in order to increase traffic and closing ratio. Diligently negotiate an agreed price on every job that ensures the companys ability to earn a profit. Make certain to negotiate the agreed price prior to initiating the repairs. Verify that all signatures, work authorizations and pre-inspection checklists have been obtained prior to initiating the repairs. Document all special information (i.e. conversation, etc.) on the Job File in the computer for the benefit of any other staff member who may reference the file during the repair process. This is especially important for the workshop in order to deliver a finished product exactly as described to the customer during the sale process. Liase with the Parts Department to ensure all parts are ordered via email, paying particular attention to the selection of vendors to maximize profitability in the parts department. Review all final accounts and supplements for accuracy, and thoroughly check the final repairs prior to delivery to the customer. Develop and maintain an ongoing campaign to capture fleet accounts, insurance company referrals, and to boost customer awareness. Develop a systemised approach to outside sales calls and put the plan into action whenever the work load allows. Attend the daily meeting, review the current status of sales and production, and plan daily, weekly and monthly strategies to boost performance. Pay Competitive salary €45,000-€60,000 Benefits Cycle to work scheme Employee assistance programme (EAP) PARC provides accredited ongoing training paid for by the business Opportunities for career progression On-site parking Requirements VDA qualified (or significant experience in vehicle damage assessment) Proficient in using Audatex or other estimating systems Solid understanding of modern vehicle repair techniques and materials Exceptional attention to detail and strong organisational abilities Excellent communication skills and a team-focused mindset A clean full driving license is a requirement. What We Offer A full-time, secure role within a respected and expanding company Competitive salary based on experience, with performance-based bonus potential Ongoing professional development and training opportunities A supportive, collaborative, and professional working environment If you're a committed and capable VDA / Estimator we'd love to hear from you. Apply now and become a part of the PARC team where quality and people matter. Schedule : Monday to Friday Licence / Certification : B Driving Licence (preferred) Work authorisation : Ireland (required) Work Location : In person